All Webex workloads, including Webex Calling, are supported by the unified and fully redundant data center pair that Webex maintains in the European Union (EU). It is designed particularly with our clients headquartered in the EU in mind, although it is also open to customers throughout EMEA.
The advantages of the consolidated data center for EU Webex are as follows:
- Designed to give clients who desire it complete autonomy over their EU data.
- Customers who have their Webex workloads hosted in the EU data center will have data that is stored in the data center pair that is located in the EU.
Prior to the implementation of Brexit, Webex Calling was able to provide hosting in the EU by utilizing a data center pair that is located partially in the UK and partially in the EU. This pair of data centers maintains their status as the most advanced available, continues to provide services to the customers that are hosted in them, and is open to taking on new clients.
Data Center Assignment for New Customers
The assignment of the data center for new Webex Calling clients is a “hard” choice that is made once and is dependent on the country that is selected. During the preliminary stages of the development of the Customer Tenant for Webex Calling, the data center assignment is chosen by the provisioning partner.
Starting in August 2022, the following will apply as the data center assignment for new Webex Calling clients across all partners:
- If the selection is made to be made in any EMEA country (including any EU country), with the exception of the United Kingdom of Great Britain and Northern Ireland, the new customer is allocated to the new data center pair in the EU.
- If the customer chooses either the United Kingdom or Northern Ireland as their location, their data will be stored in a pair of data centers that are already established and located in the United Kingdom.
- Partner organizations who require a different behavior by default, such as generating all customers by default in the pre-existing data center pair that sits in part in the UK, are required to get in touch with the Partner Help Desk in order to make their requests.
The allocation of the data center in Webex When it comes to Webex, the assignment of a data center does not affect calling in any way. Customers are initially generated in Webex, which is the location of shared services such as Identity. When a customer is first created, they are created there. New Webex clients should look under the Administration menu under Data Residency to determine which data center they will be assigned to.
After the client has been created in Webex, they are then allotted to a data center for the purpose of Webex Calling on the basis of the criteria outlined above.
Data Center Assignment for Existing Customers
Existing Webex Calling clients in Europe, the Middle East, and Africa, including those in the European Union and the United Kingdom, are typically hosted in a data center pair that is partially located in the UK.
There is presently no plan in place to move these clients to the new pair of data centers located in the EU in a proactive manner. Migration of data centers has an influence on the services provided and is neither required nor desired by the vast majority of consumers.
It’s possible to do a reactive migration for existing customers in the EU who need it. These clients should seek assistance from Cisco Support by contacting them.