Install the Webex Call app for Microsoft Teams to enhance your experience. From Microsoft Teams, you can make audio and video calls that are enhanced with Webex.
Microsoft Teams Webex Calling can be configured if you have admin rights.
If you are using Webex Calling for the first time (or anytime you access Microsoft Teams), you need to grant permission to search contacts and interact with them. Verify your login credentials by entering your username and password.
To start using Webex Calling, you must be logged into Microsoft Teams and Webex Calling.
What’s new in 2022
Listen to Voicemails – Now supported for Webex Calling
Whenever users first log in to Microsoft Teams and Webex Call, they will be prompted to log in to both Microsoft Teams and Webex Call at the same time when they first start using the integration after logging into Microsoft Teams.
Have you received a voicemail? In order to view, listen to, or delete the voicemails you have received in the past 7 days, you can now access the Webex Calling Voicemails page.
If you would like to learn more about ‘Listen to Voicemails’ under the Desktop tab of this article, please see the following link.
Configure to hide the Webex App window for Microsoft Teams users
When users interact with the Webex Call Integration with Microsoft Teams by interacting with the Webex App window in the Microsoft Teams control hub, the administrator has the option to hide the Webex App window.
For more details on how to configure the Webex App window to be hidden by Microsoft Teams users, please see the following article.
View Recent calls––Now supported for Webex Calling and BroadWorks
Have you missed a call and are wondering who it was? It is possible to view up to 20 previous calls you have made, received, and missed in the past seven days by viewing your Recent Calls page. Alternatively, you can give them a call back from the same phone number where they originally called you.
UCM calling is not supported in this release of the software.
A BroadWorks administrator needs to enable unified call history in order to make sure that this feature is functioning correctly. See the Webex how to configure Webex for Cisco BroadWorks can be found in the Cisco BroadWorks Configuration Guide.
Direct calls with channel members
If you want to call another member of your channel without having to switch to a direct chat first, simply click Webex Calling in your message window.
Administrators––When you click the appropriate link for Webex Calling and click the link to enable Reading the members of channels for your organization, you will be able to access your own permissions.
Frequently Asked Questions