Release notes
April 4, 2023
Version 1.9.3 (no version change)
RealWear Navigator-520 is compatible with Webex Expert on Demand.
The RealWear Navigator-520, which was just recently made available, now has compatibility for the Webex Expert on Demand Application version 1.9.3.0.
Control hub XoD license management is now available for Device Admin and Partner Admin roles.
Webex administrators who have been given the responsibilities of Device Administrator and Partner Administrator are able to handle the licenses and onboarding processes for Expert on Demand Devices.
December 19, 2022
Version 1.9.3
Bulk add devices to the Expert on Demand registry
Using plainly prepared Comma Separated Value (CSV) files, it is possible for you to quickly and easily add various devices to your Expert on Demand registry.
For instructions on how to add many devices at once to the Expert on Demand registry:
- Select Devices in the Management section of the left navigation, and after that, select the XOD devices tab. Click the Add Device button.
- After deciding whether you want to assign the devices to an Existing User or a Workspace, select the Import/Upload CSV file option from the drop-down menu.
- Click the Download button under the Bulk add devices dialog box to save a sample CSV template to your computer.
- Complete the following fields in the CSV sample file:
- The device’s unique identification number, or serial number.Required.
- deviceThe model of the gadget being discussed.Required.
- deviceName: The name of the device that is being referred to.Optional.
The following electronic gadgets can be used:
- Google Glass 2
- RealWear HMT-1
- RealWear Navigator 500
If you ignore the case of the names, the entries in the device model column need to precisely match one of those names.
Click the Import button once the file has been successfully uploaded to begin the import process.
A dialogue box will appear in the event that the system discovers any issues, including duplicate serial numbers, formatting errors, or unrecognized devices. Make the necessary corrections, then reupload the files.
In the event that there are no mistakes discovered, the devices will be added to the XOD registry. You may view the recently added devices by going to the tab labeled XOD Devices.
Activating and deactivating the Background Noise Reduction (BNR) feature
When a user checks in, the Background Noise Reduction (BNR) feature is already active in their account by default. Saying “No Noise Off” when in the program menu will turn off the feature. You can reach the menu by using the voice command “Menu.”
When you disable this feature, the associated switch in the menu moves to the OFF position, and the BNR status is also displayed in the top-right corner of the screen as disabled.
You will need to visit the menu and then say the voice command “No Noise On” in order to re-enable BNR. This moves the switch in the menu to the ON position, and the status icon in the top-right corner of the screen likewise shifts to show that the feature has been activated after being disabled.
Notes Version 1.9.2 Resolved bugs Device management in Control Hub To access the XoD devices tab, click here. Users have the ability to search for devices using an Id, Type, or Name, in addition to a free text search: Add a single XoD device To add a single XoD device: It is necessary to add devices in this section before the Expert on Demand app may be used on those devices. 2. Pick a Single Piece of Equipment: Please enter the following information about your Device: Choose the type of device you are using from the drop-down menu’s available options: Add multiple XoD devices To add multiple XoD devices: For each additional device that you would like to add, enter the same information that you would enter if you were adding a single device. Version 1.9.1 When a space meeting is in progress, any content that is meant to be shared is instead transmitted to the person who initiated the space meeting. Version 1.9.0.1 When a user zooms in on content that was shared by a distant expert, the user experiences a fuzzy viewing experience. Changes made to a Wi-Fi network are not reflected accurately in Expert on Demand at this time. Known issues .October 11, 2021 Version 1.8.1.0 The following is a list of the bugs that have been fixed for this release: Version 1.8.0.4 FedRAMP Authorization—Expert on Demand is now a feature that may be accessed through Webex for Government sites. Known Issue—The user of Expert on Demand will not be able to see the live annotations that are added to a screen sharing when the Remote Expert makes them. When both users are utilizing the Webex App on FedRAMP, a behavior that is very similar is observed. Make sure to check back for any updates. Version 1.8.0.3 The following is a list of the bugs that have been fixed for this release: Version 1.7.0 The following is a list of the bugs that have been fixed for this release: erver are unable to use screen sharing and, at times, are unable to open the application altogether. Version 1.6.0 The following are the resolved bugs for this release: Users in some regions aren’t able to send messages or make calls. When the remote expert stops sharing a whiteboard, the video call ends, and the Webex Expert on Demand app displays unusual behavior. The software encounters an infinite loop while loading recent contacts. Users can’t return to the sign-in screen if there is an error while signing in. An error message erroneously states that the device’s time and date are incorrect. Version 1.5.1 A brand new iteration of Cisco Webex Expert on Demand has been made available. Check out the “What’s New in Cisco Webex Expert on Demand” page for more details regarding newly added functions. Version 1.4.2 The following is a list of the bugs that have been fixed for this release:
August 26, 2022
Control hub integration
It is necessary to add devices in this section before the Expert on Demand app may be used on those devices.July 13, 2022
March 30, 2022
August 31, 2021
May 27, 2021
November 13, 2020
August 7, 2020
June 19, 2020
December 11, 2019