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Webex Expert on Demand Release Notes

ByCorporate Guider Webex, Home

You will be able to view the most recent information regarding the software releases of Expert on Demand.

Release notes

April 4, 2023

Version 1.9.3 (no version change)

RealWear Navigator-520 is compatible with Webex Expert on Demand.

The RealWear Navigator-520, which was just recently made available, now has compatibility for the Webex Expert on Demand Application version 1.9.3.0.

Control hub XoD license management is now available for Device Admin and Partner Admin roles.

Webex administrators who have been given the responsibilities of Device Administrator and Partner Administrator are able to handle the licenses and onboarding processes for Expert on Demand Devices.

December 19, 2022

Version 1.9.3

Bulk add devices to the Expert on Demand registry

Using plainly prepared Comma Separated Value (CSV) files, it is possible for you to quickly and easily add various devices to your Expert on Demand registry.

For instructions on how to add many devices at once to the Expert on Demand registry:

  1. Select Devices in the Management section of the left navigation, and after that, select the XOD devices tab. Click the Add Device button.
  2. After deciding whether you want to assign the devices to an Existing User or a Workspace, select the Import/Upload CSV file option from the drop-down menu.
  3. Click the Download button under the Bulk add devices dialog box to save a sample CSV template to your computer.
  4. Complete the following fields in the CSV sample file:
  • The device’s unique identification number, or serial number.Required.
  • deviceThe model of the gadget being discussed.Required.
  • deviceName: The name of the device that is being referred to.Optional.

The following electronic gadgets can be used:

  • Google Glass 2
  • RealWear HMT-1
  • RealWear Navigator 500

If you ignore the case of the names, the entries in the device model column need to precisely match one of those names.

Once you have finished creating your CSV file, you can upload it to the server by selecting “Choose a file,” navigating to the location where it is stored, selecting it, and then clicking “OK.”
Click the Import button once the file has been successfully uploaded to begin the import process.
A dialogue box will appear in the event that the system discovers any issues, including duplicate serial numbers, formatting errors, or unrecognized devices. Make the necessary corrections, then reupload the files.

In the event that there are no mistakes discovered, the devices will be added to the XOD registry. You may view the recently added devices by going to the tab labeled XOD Devices.

Activating and deactivating the Background Noise Reduction (BNR) feature

When a user checks in, the Background Noise Reduction (BNR) feature is already active in their account by default. Saying “No Noise Off” when in the program menu will turn off the feature. You can reach the menu by using the voice command “Menu.”

When you disable this feature, the associated switch in the menu moves to the OFF position, and the BNR status is also displayed in the top-right corner of the screen as disabled.

You will need to visit the menu and then say the voice command “No Noise On” in order to re-enable BNR. This moves the switch in the menu to the ON position, and the status icon in the top-right corner of the screen likewise shifts to show that the feature has been activated after being disabled.

Notes

  • .Only when there are no calls currently being received or made can the BNR feature be toggled on or off. There is presently no support for toggling BNR while an active call is being held.
  • The necessary voice commands to turn BNR on and off are supported, and there is no requirement for the menu to be active in order to use them. The status indicator that is displayed at the top will be updated properly to reflect the current state.
  • The user’s selected BNR choice will remain even after the program or device has been restarted; however, the setting is only saved locally on the device itself. Therefore, whenever a user logs out of the application, the program will revert back to its original state with BNR enabled by default.

August 26, 2022

Version 1.9.2

Resolved bugs

  • Issues with an inconsistent ringer sound have been fixed, and this applies to both incoming and outgoing calls.
  • Fixed an issue where occasionally a blank screen would appear during video or remote screen-share streaming.
  • Fixed a bug that caused the game to crash randomly when turning on or off the local audio and video streams.
  • It is now possible to receive incoming calls (and the ringtones connected with them) even while a device is locked or sleeping.

Control hub integration

Device management in Control Hub

  1. Users are given the ability to manage Expert on Demand Devices in your business if the Control Hub configuration is configured to include Device Management.
  2. In order to access the configuration:
  • Visit https://admin.webex.com/customer/ and navigate to the Management > Devices section from there.
  • In order to make use of the CH integration, it is necessary to turn on certain feature toggles. For support, please get in touch with the Cisco Customer Success team.

To access the XoD devices tab, click here.

Users have the ability to search for devices using an Id, Type, or Name, in addition to a free text search:

Add a single XoD device

To add a single XoD device:

  1. Click the Add Device button.

It is necessary to add devices in this section before the Expert on Demand app may be used on those devices.

  2.  Pick a Single Piece of Equipment:

Please enter the following information about your Device:

Choose the type of device you are using from the drop-down menu’s available options:

  • Please enter the serial number for your device.
  • You have the option of entering a Custom Device name here (for instance, “Tom’s RealWear HMT-1”).
  • Click Done to add a single device:

Add multiple XoD devices

To add multiple XoD devices:

  1. Click the Add Device button.
    It is necessary to add devices in this section before the Expert on Demand app may be used on those devices.
  2. Select Multiple Devices to Use:

For each additional device that you would like to add, enter the same information that you would enter if you were adding a single device.

July 13, 2022

Version 1.9.1

  • The following is a list of the bugs that have been fixed for this release:

    When a space meeting is in progress, any content that is meant to be shared is instead transmitted to the person who initiated the space meeting.

March 30, 2022

Version 1.9.0.1

  • The following is a list of the bugs that have been fixed for this release:

    When a user zooms in on content that was shared by a distant expert, the user experiences a fuzzy viewing experience.

    Changes made to a Wi-Fi network are not reflected accurately in Expert on Demand at this time.

Known issues

  • Avatars for users located in the United States do not load for users located in the European Union.
  • Users based in the EU are unable to view the team memberships of teams created by users based in the United States.

.October 11, 2021

Version 1.8.1.0

The following is a list of the bugs that have been fixed for this release:

  • When utilizing a Webex DX-80 device during a call, it is not possible for some users to view video content from Expert on Demand.

August 31, 2021

Version 1.8.0.4

FedRAMP Authorization—Expert on Demand is now a feature that may be accessed through Webex for Government sites.

Known Issue—The user of Expert on Demand will not be able to see the live annotations that are added to a screen sharing when the Remote Expert makes them. When both users are utilizing the Webex App on FedRAMP, a behavior that is very similar is observed. Make sure to check back for any updates.

May 27, 2021

Version 1.8.0.3

The following is a list of the bugs that have been fixed for this release:

  • When worn on the left eye, the headset causes photo previews to appear in the opposite direction.
  • When the zoom feature is active, the options to take and transmit photos are disabled.
  • The screen of the person using the headset will become distorted if the remote expert zooms in or out of shared content on a mobile device.
  • There are certain users who are unable to transmit photographs.
  • After 14 days, some users’ accounts are automatically deleted.

November 13, 2020

Version 1.7.0

The following is a list of the bugs that have been fixed for this release:

erver are unable to use screen sharing and, at times, are unable to open the application altogether.

August 7, 2020

Version 1.6.0

The following are the resolved bugs for this release:

  • Users in some regions aren’t able to send messages or make calls.

  • When the remote expert stops sharing a whiteboard, the video call ends, and the Webex Expert on Demand app displays unusual behavior.

  • The software encounters an infinite loop while loading recent contacts.

  • Users can’t return to the sign-in screen if there is an error while signing in.

  • An error message erroneously states that the device’s time and date are incorrect.

June 19, 2020

Version 1.5.1

A brand new iteration of Cisco Webex Expert on Demand has been made available. Check out the “What’s New in Cisco Webex Expert on Demand” page for more details regarding newly added functions.

December 11, 2019

Version 1.4.2

The following is a list of the bugs that have been fixed for this release:

  • The field for entering a password is partially obscured by the virtual keyboard.
  • When an error notice occurs, the password field is hidden by the virtual keyboard, which causes the field to be pushed down.
  • The item numbers that are displayed within the program and are used to select different things have not been aligned correctly. This typically happens after the virtual keyboard has been closed.
  • The caller’s profile picture does not appear when they make an incoming call.
  • After an application permission has been withdrawn from the backend (Home Page), a virtual keyboard will appear on the member’s page.
  • No message can be sent from an administrator user of one organization to another administrator user of a different organization.
  • When attempting to sign in with a Cisco account, an error warning appears on the directory search.

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