Webex | Management with VMware Workspace ONE Unified Endpoint Management (UEM)

ByCorporate Guider Webex

Overview

Integration with Mobile Device Management (MDM) products, such as VMware Workspace ONE Unified Endpoint Management (UEM), is something that can be accomplished with Webex. You’ll be able to provision, configure, and regulate access to mobile applications that have been installed within your organization with the help of these technologies. In addition, they make it possible to monitor, control, and protect corporate mobile devices that are used within an enterprise.

You can enroll and manage Webex on privately owned devices (BYOD) and corporate phones by using Workspace ONE UEM.

You will be able to import the Webex App (for iOS or Android) into your Workspace ONE UEM app catalog, configure the app, and then distribute it to users with the assistance of this article.

Prerequisites

It is necessary for you to have a Workspace ONE UEM administrator account.

You will need an administrator account for Webex.

You have Android and/or iOS devices that have been enrolled and are in compliance with the security policy of your firm.

Your Webex organization’s Control Hub must be populated with your users before they may log in.

Deploy Webex App to Android devices

1 You can access the Workspace ONE UEM console at https://[orgname].awmdm.com/. The orgname in this URL should be replaced with the name that has been given to your organization.

2 To access the list view page, select APPS & BOOKS from the navigation pane on the left.

3 Navigate to the Public tab, and once you’re there, click the ADD APPLICATION button.

4 After clicking the ADD APPLICATION button, input the required information, which includes the following:

Cisco Webex 5 is the name of this product. The platform is Android and the source is Search Appstore.

Simply click Next, and then confirm that you are happy with the Webex App and its permissions.

6 On the screen where you are editing the Webex application, click the SAVE & ASSIGN button.

7 When the Webex Assignment page finally loads, select the values you want to use for the Assignment Groups and App Delivery Method fields.

8 Navigate to the Webex – Assignment page, click the Application Configuration link, check the box next to the Send Configuration option, select the App Configuration settings that you wish to use for the Webex App, and then click the CREATE button.

Table 1. Webex App configuration parameters for Android configurations in Workspace ONE
Configuration name Value Description

Enforce FedRAMP login Check or clear the box If checked, Webex directs Android users to sign in to our dedicated cluster for Webex for Government customers.
Enforce MDM Lockscreen Check or clear the box If checked, enables the lock screen requirements for Android users.
MDM Org ID Copy from Control Hub Account > Org ID Configures your Webex organization ID as a unique identifier for the Webex App startup process.
Variable where email addresses can be inserted ${userEmailAddress}

Allows the EMM server to prepopulate the email address for users when they sign in.

Map the email address variable userEmailAddress to the login_hint Webex variable, to prepopulate user email address for sign in.
WebView for Login Check or clear the box If checked, enables the app to use WebView for authorization sign in flow.

 

9 To send the Webex App to the Android devices belonging to that group, select SAVE the assignment and then PUBLISH from the drop-down menu.

Configure the restriction policy

You can utilize the Android profile that has already been configured for the Webex App; but, if you have not yet generated a profile for Android, you can create one by following these instructions.

1 Navigate to the Devices > Profile & Resources menu option on the Workspace ONE UEM console.

2 Select “ADD” and then “Add Profile.”

3 When the Add Profile screen finally appears, select Android as the platform you want to use.

4 Scroll down to the Restrictions section of the New profile configuration and check the boxes next to the Work and personal applications you want to prohibit.

For further information, please refer to the section of this article under “Supported restrictions.”

Deploy Webex App to iOS devices

1 To access the LIST VIEW page, select APPS & BOOKS from the navigation pane on the left.

2 Navigate to the Public tab, then click the ADD APPLICATION button once you’re there.

3 Fill in the blanks with the following information:

  • Platform—Apple iOS
  • Source—Search Appstore
  • Name—Cisco Webex

4
After selecting Cisco Webex and proceeding to the following step, you will see the Add Application – Webex page.

5 To save and assign, click the SAVE button.

6 Select the Webex user Assignment Group from the drop-down menu under Distribution on the Webex – Assignment page.

7 Go to the Application Configuration menu and make sure the Send Configuration checkbox is checked.

8 Enter the following parameters to configure the app:

Table 2. Configurations for iOS version of Webex App
Configuration Key Value Type Configuration Value Description

orgIdentifier

String

Your organization’s unique identifier

Your organization ID may be retrieved from Control Hub by navigating to Management > Account and then obtaining the information from the Organization ID field.
copyAndPasteDisabled Boolean TRUE Turn off copying from the WebEx app to any other unmanaged applications.
login_hint String {EmailAddress} The variable for the email address is mapped.userEmailAddress to the Webex variable called login_hint in order to prepopulate the user’s email address before they sign in.

Because these variables and how they are used differ depending on the provider, you will need to consult the vmware product documentation in order to locate the user email address variable.
pinLockDuration Integer “Number” Refer to the time in seconds as the numeric Value. Sets, in seconds, after which the PIN lock screen will appear if the Webex app has been inactive for the specified amount of time.
fedRampEnabled Boolean TRUE Only mobile users should be permitted to log in to the Webex FedRamp cluster.

9 After selecting SAVE from the drop-down menu that appears after clicking the CREATE assignment button, you will be prompted to PUBLISH the assignment to the users’ mobile devices.

Supported restrictions

Passcode/TouchID

Give the user the option of setting up a passcode or TouchID. When the Webex App is launched from a mobile device, the user is requested to enter a passcode before they may continue.

Maximum PIN attempts

Set a limit on the number of times a user can enter an erroneous PIN before they are locked out.

Managed Open-In/Document Sharing

Permit the sharing of documents from the Webex app with other apps that are governed by policy.

Prevent App Backup

Users should not be able to save data from the Webex app to the Android or iOS backup service.

Disable Screen Capture

(On Android) Disable the ability to capture the screen and access Google Assistant.

This limitation is built into the iOS operating system and applies to users of that platform.

Remotely Wipe App

The Webex App on a mobile device can be remotely deleted using this feature.

Disable Copy and Paste

Users should not be able to copy and paste between the Webex app and other apps that are not monitored. However, you have the option to permit copying and pasting with other programs governed by company policy.

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