When using the web app, familiarize yourself with the recognized issues and limitations.
- Webex Meetings, Webex Events (classic), Webex Webinars, and Webex Training are all supported by the Meetings web tool. Unfortunately, the web program does not support the Webex platform.
- For both Events (classic) and Training, the web tool is only available for attendees to use. (Hosts and Panelists must use the desktop app.)
- It is highly recommended that you use Meetings or Webinars, as this will allow hosts, cohosts, and panelists to participate using a web app.
- When end-to-end encryption, also known as E2E encryption, is enabled for a conference, the Meetings web app will not work.
- Meetings web app users will not have access to video conferencing capabilities if the UDP 9000 and TCP 5004 channels are closed on their local networks.
- Only later versions of Chrome, Firefox, and Edge (as of 18.104.22.168) will allow you to share material using the web app.
Installing the Webex app as well as the Webex Content Sharing extension is required in Chrome versions 71 and previous in order to enable content sharing.
- Only meetings that are set up to capture in MP4 format or have Webex video support are compatible with the web app.
- The whiteboard section is not available in the Meetings web app at this time. During Meetings, Events (classic), Webinars, and Training meetings, participants who use the web app are unable to view the whiteboards that other attendees share with the group.
- The ability to share information from a web application is unaffected by the selection of a session type that disables application or desktop sharing.
- During the Breakout Session portion of meetings, the ability to share content is not presently available.
- Application Sharing beta has the following known issues:
- When there are multiple applications currently running in the foreground on Windows 10, the Share Application selection menu may not display all of the active application windows. Close any unnecessary windows and attempt again, or use the Share Screen option instead. This is a recommendation from our support team.
- During application sharing, your changes to a document may not always be apparent to the recipient. It’s possible that you’ll need to pause the application and reshare it before others can see the changes you’ve made. By utilizing Share Screen, which allows users to view your changes in real time, you will be able to circumvent this issue.
- New protections for users’ data and privacy were included in Macs with the release of macOS Catalina (10.15), which was released by Apple. Make sure that the Screen Recording permission is turned on in your browser if you want to be able to share your screen while using the Meetings web tool.
- Give your web browser the permissions it needs to access your private information in the System Preferences of your device, then restart it for the adjustments to take effect: