Webex Video Compatibility and Support
Make sure that the video systems and software that you plan to use during your meeting are compatible with the video system or software that you are planning on using. As part of the software or video review for each video system or software available, the version, model, as well as compatibility status are listed.
Component Versions
There is a table below that lists the components and versions used for testing video compatibility support.
As long as there is no release or device on the market, the absence of interoperability does not imply that there is none.
Table 1. Solution Components
| Component | Version |
|---|---|
| Cisco Unified Communications Manager (Cisco UCM) | 11.5.1 |
| Cisco Video Communication Server (Cisco VCS) | 8.10 |
| Polycom Converged Management Application (CMA) / Video Border Proxy (VBP) | 6.2.5 / 11.2.16 |
| Polycom Distributed Media Application (DMA) / RealPresence Access Director (RPAD) | 6.0.4_Build_1 / 3.1.0_build_13773 |
| Skype for Business Server 2015 | 6.0.9319.235 |
| Microsoft Lync 2013 Server | 5.0.8308.556 |
| Microsoft Office 365, latest version tested as of March 4th, 2016 |
Video System and Application Compatibility
There are many systems, applications, and infrastructures that are compatible with Webex Video that are based on standards. According to the following table, we have tested a wide range of software and system releases on their interoperability with Webex Video’s latest release to verify their interoperability. As new systems and software are tested, this document will be updated as more information becomes available.
Compatibility Test Results
| Compatibility Status |
|---|
| Works |
| Partial |
| Does Not Work |
As long as there is no release or device on the market, the absence of interoperability does not imply that there is none.
Frequently Asked Questions
What devices is Webex compatible with?
A number of Cisco IP phones are compatible with Webex Calling, including the following:
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6821, 6841, 6851, 6861, 6861 Wi-Fi, 6871, 6871 with color display are all Cisco IP Phone 6800 Series Multiplatform Phones (also known as Audio phones).
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A Cisco IP Phone 7800 Series Multiplatform Phone (Phones with audio—7811, 7821, 7841, 7861) is part of the Cisco IP Phone 7800 Series.
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Phones from Cisco’s IP Phone 8800 Series that can be used on multiple platforms
Does Webex support video?
In terms of performance, Webex is built on the Cisco backbone, making it a very reliable choice when compared with other options on the market. Furthermore, the solution optimizes video and audio for high-quality streaming on any network, so that you can work from home, in the office, or on the go with high-quality streaming.
Why won’t my video work on Webex?
In order for WebEx to find the correct camera, you must ensure that it is searching for it. In order to start or stop recording video, select the correct camera input by clicking the caret next to Start Video (or Stop Video). Please make sure that your external USB camera is plugged in if you are using one. Make sure that the lights on the camera are illuminated if you know they are there.
Does Webex support 1080p video?
Webex allows video streaming in 1080p at 30 frames per second for the entire meeting, with bandwidth of up to 6Mbps available by default.
What cameras are compatible with Webex?
Cameras that support video in high quality
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Cisco Precision HD.
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Cisco VT Camera II.
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Cisco VT Camera III.
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This is the Logitech HD Pro Webcam C910 from Logitech.
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A Logitech HD Webcam C920 is available for purchase.
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It is a Logitech QuickCam C905 camera.
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Logitech QuickCam Orbit AF is an excellent camera.
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The QuickCam Pro 9000 is a product from Logitech.
Are Zoom and Webex compatible?
Zoom meetings can be launched from Cisco Webex by using the API connectors that are pre-built for the tool. A one-tap calendar connector can be used by teams that have an existing Cisco conference room and want to integrate it with Zoom.
How do I enable video in WebEx?
If you are in a call or meeting, you will be able to stop the video by tapping anywhere on the screen and then tapping the Stop video button. On the screen, a message indicating that your video has been turned off appears. While you are on the call, you can still see the camera icon, which indicates that your video is turned off during the call. Tap on the Start video button to turn your video back on again.
All images and contents credit goes to help.webex.com