What Actions can I Perform within the CCA-SP Portal in Webex

Telephony Domains: (CCA-SP certified partners only)

• Transfer a site to a distinct telephony domain while keeping it connected to the same bridge.
• Put in a request to establish a brand-new telephony domain.
• Please call off the new request for the Telephony Domain.
• Send in a fresh request for the Telephony Domain.
• Request to make changes to an already established Telephony Domain
• Cancel the request for the modification of the telephony domain.
• Send in a new request for a modification to the Telephony Domain.
• Export a List of Telephony Domains and Sites

Callback Groups: (CCA-SP certified partners only)

• Send a request to have a site moved to a different callback group.
• Put in a request to have a new callback group created.
• Cancellation of the new request for the Callback Group
• Send a Callback Group Request in a New Submission.
• Submission of a request to alter an existing Callback Group
• Cancel the request for the modification of the Callback Group.
• Send in a fresh modification request for the Callback Group.
• Export a List of Callback Groups and Sites

Reporting: (CCA-SP certified partners and CCA-E customers)

• You can view KPI reports for specific customers or for all customers collectively.
• Filter by the session type, duration, and URLs that are included in the report.
• Create a CSV export of the report.
• Select report by KPI:
  • Usage By Minutes
  • Total Data Meeting Minutes
  • Audio Minutes by Call Type
  • Video Meeting Minutes
  • Audio Minutes by Session Type
  • Total Audio PSTN Minutes
  • Total Audio CCA Minutes
• Peak Ports: (available only when a single customer is selected)
  • Peak Data Ports
  • Peak Audio Ports
  • Peak Video Ports
• Meeting Participants:
  • Host Scheduling Method
  • Attendance Method
  • Active Webex Hosts
  • Total Attendees
• Meeting Types and Sizes:
  • Average Meeting Size by Number of Participants