Telephony Domains: (CCA-SP certified partners only)

  • Transfer a site to a distinct telephony domain while keeping it connected to the same bridge.
  • Put in a request to establish a brand-new telephony domain.
  • Please call off the new request for the Telephony Domain.
  • Send in a fresh request for the Telephony Domain.
  • Request to make changes to an already established Telephony Domain
  • Cancel the request for the modification of the telephony domain.
  • Send in a new request for a modification to the Telephony Domain.
  • Export a List of Telephony Domains and Sites

Callback Groups: (CCA-SP certified partners only)

  • Send a request to have a site moved to a different callback group.
  • Put in a request to have a new callback group created.
  • Cancellation of the new request for the Callback Group
  • Send a Callback Group Request in a New Submission.
  • Submission of a request to alter an existing Callback Group
  • Cancel the request for the modification of the Callback Group.
  • Send in a fresh modification request for the Callback Group.
  • Export a List of Callback Groups and Sites

Reporting: (CCA-SP certified partners and CCA-E customers)

  • You can view KPI reports for specific customers or for all customers collectively.
  • Filter by the session type, duration, and URLs that are included in the report.
  • Create a CSV export of the report.
  • Select report by KPI:
    • Usage By Minutes
    • Total Data Meeting Minutes
    • Audio Minutes by Call Type
    • Video Meeting Minutes
    • Audio Minutes by Session Type
    • Total Audio PSTN Minutes
    • Total Audio CCA Minutes
  • Peak Ports: (available only when a single customer is selected)
    • Peak Data Ports
    • Peak Audio Ports
    • Peak Video Ports
  • Meeting Participants:
    • Host Scheduling Method
    • Attendance Method
    • Active Webex Hosts
    • Total Attendees
  • Meeting Types and Sizes:
    • Average Meeting Size by Number of Participants