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What is Needed to Escalate a Desktop Proximity and Wireless Sharing Issue in webex?

ByCorporate Guider Home, Webex

What is needed to escalate a desktop proximity and wireless sharing issue?

What information is needed for desktop proximity troubleshooting?

What info is required for Webex Proximity Sharing escalations?

What are the required logs and info for escalating proximity or wireless sharing cases?

What info is needed to escalate a Desktop Proximity or wireless sharing issue to engineering?

Obtain the following information in order to troubleshoot an issue with the proximity of the desktop as well as wireless sharing:

  • Client Logs: You can send logs by clicking your profile icon, then going to Help > Send Logs after clicking on your profile photo.

  • Devices that are expected to be paired

  • Drivers for the laptop’s audio system and the model of the laptop

  • Recording rate and microphone model of the microphone

  • Logs of room devices

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