Why am I having trouble calling a mobile or landline in Skype?

Whenever you encounter any difficulty making a Skype call, it’s always a good idea to look at the Skype Status page for any current issues that may be affecting your ability to make a call.

There is a requirement that you have Skype Credit or a subscription if you want to make a call to a mobile or landline. It will then allow you to dial a number that you have saved in the contact’s profile or you can enter the number manually using the dial pad.

Is there anything we can do to help you make a Skype call? Here is a guide that will guide you through the process of making a Skype call.

We would appreciate if you could refer to the following table for assistance if you were still having trouble making a call:

Problem	Resolution
Does Skype not connect when you try to make a call?	If your Skype calls are not connecting, make sure that Caller ID is enabled on your computer.
Have you been blocked from making Skype calls?	A specific number is being blocked by Skype Is your friend's or family member's number blocked by Skype when you try to call them, but when you do you get a message stating that the number has been blocked by Skype? You can report the number to our customer support agents if you are certain that it is a valid number, and they will unblock the number in Skype as soon as possible. All Skype calls are being blocked Ensure that you do not call someone in a country that Skype restricts, such as the United Arab Emirates or Morocco, if you are calling them through Skype. Do you have a VPN connected to your computer? Connect to the VPN again and then disconnect from it and try making the call again. By signing in and updating your contact information on your profile, you will ensure that your account has alternate contact information available.
Are you able to use all of your Skype credit?	If you want to make at least one minute-long call to your destination, you will need enough Skype Credit in order to do so. Before each call, you should check the Skype Credit balance in your account, either in Skype, or by logging into your account in order to see the balance of your Skype Credit. For a more accurate estimate of your per minute call cost, please take a look at our rates page. Prior to making the call, you will need to buy credit if you have insufficient Skype credit.
Is the call that you wish to make included in your subscription?	A subscription may cover a certain number or destination, however if you are trying to call that number or destination but your call is not connected, it is likely that your subscription does not cover that number or destination. If your call is not connecting even though you have a subscription, check out these reasons why.
What number did you dial? Were you able to reach the person you wanted?	It is very important that you verify that the number you have dialed is the correct one. Please make sure that you select the country you wish to call from the drop-down menu or enter an "+" followed by the country code and finally the number you wish to call.
What is the support status for the number you dialed on Skype?	There are some number ranges in some countries that Skype does not support for calls. Skype does not allow you to call premium-priced or geographically/country-specific numbers, as well as numbers that are forbidden.
Do you have a particular number you are unable to call? Or is it a general number?	Occasionally, we are unable to guarantee the quality or reliability of calls made from Skype due to fluctuations within the public switched telephone network (PTSN). We recommend that you try again later if you have a problem calling a particular number, as such issues are usually temporary. In the event that the problem persists, please contact Skype Customer Service and tell them the destination and your Skype Name, so that they can further investigate.
Do you have a strong enough Internet connection?	When you try to place the call, you need to ensure that your Internet connection is strong and that you have the required bandwidth in order to do so. Try moving to an area with a stronger Wi-Fi signal or connecting to another wireless network if you are connected to Wi-Fi.

Frequently Asked Questions

Why can’t I make a phone call on Skype?

Buying Skype Credit before making a call will be necessary if you have insufficient Skype Credit. What is the cost of the call that you would like to make under your subscription? The reason why you don’t receive a connection when you try to make a call with a subscription is because you are trying to dial a number or destination which is not covered under your subscription.

Why my Skype mobile is not working?

There may be a problem with the internet connection, or perhaps a network problem that prevents you from connecting to Skype or receiving notifications, and if this happens, the most likely cause is a poor internet connection, or there may not be an internet connection at all. You will need to make sure that your mobile device is not offline if you would like to fix this issue.

How do I call a mobile number from Skype?

Dial the number using the keypad

• You will need to click the Dial Pad tab on the main Skype for Business home screen to access the Dial Pad. Below that, you will find the Dial Pad.

• The following method can be used to enter a phone number: Select the number buttons on the dial pad and then enter the number.

• Click on the Call option.

Does Skype let you call landlines?

There are no charges for Skype to Skype calls – but you do have to have a certain amount of Skype Credit or a subscription to be able to call a mobile or landline from Skype. It is not the country that you call from that determines the price that you pay, it is the country that you call from that determines the price.

Does Skype work on mobile data?

Generally, Skype users don’t need to pay when they use premium features like voice mail, SMS texts, or when they make calls outside of Skype to landlines, cell phone numbers, or other locations. This feature is only available if you have access to WiFi or a mobile data plan.

All images and contents credit goes to supportskype.com