Why are my Skype contacts or credit missing?

The chances are that you signed into a different account than you intended when you signed into Skype and can’t find your contacts or Skype Credit.

What might cause this?

• You might have multiple Microsoft accounts and not even know it.
  Is it possible to make use of Outlook.com, Hotmail, Microsoft 365, OneDrive, Xbox, or Windows without needing to leave your home? Skype is also able to be accessed using the same email address that you use to log in to those services. It is possible to be logged into Skype with more than one account, but it will not be the right account where you store your contacts and Skype Credit if you have more than one account.

• Someone else may have used your device to sign in to their Microsoft account.
  You may have unwittingly let someone, such as a friend, family member, child, or spouse, sign in to their account on your device and then forget to log out once the session has ended.

Troubleshooting steps

Make sure that the Skype account you’re using is the correct one

Do you have more than one Skype account?

• If you use a Microsoft product or service, such as Xbox, OneDrive, or Outlook.com, do you also use an email address to sign in? You might be signed in to Skype with a different Microsoft account if you recently signed in to one of those other services. By clicking your profile picture or tapping it, both your Skype Name and the account you’re signed in as will appear to help you determine which account you’re signed in with, and if you’re not, you can change your credentials.
• Is Skype available on more than one device, like your desktop computer or your mobile phone? Do you use it on different platforms? On each device, it’s possible that you are logged in to a different account, and you may not be aware of it.

Try accessing your Skype account from another device that you might already be signed in to, like your desktop computer, a mobile device, or Xbox.

The steps in this article will help you identify the name of the Skype account you’re signed in with if you’re able to access the correct Skype account from another device. Find your Skype name by following the steps in this article.

Sign out of Skype, and then sign back in.

In order to sign in, make sure that you use the correct account information, such as your email address, your phone number, or your Skype information.

Still can’t find your contacts or Skype credit?

The easiest way to sign into any Microsoft service is to enter the email address you’ve previously used to sign in. It is possible that you are still not able to find your contacts or Skype Credit after trying with a different email address, so sign out and try again.

It is important to confirm whether your credit has been inactivated or not

Skype Credit will become inactive if you do not use it for 180 days. You don’t have to worry about reactivating your Skype Credit, it’s very easy to do so.

Frequently Asked Questions

How do I restore my Skype contact list?

Select the file tech support sent you, and then click “Restore Contacts from File” in the window that appears.

Where are my Skype contacts?

The “Contacts” tab can be found at the bottom of the Skype app on iPhone or Android.

How do I check my Skype credit?

From your profile page, you are able to view your Skype Credit balance and your purchase history.

Where is the reactivate credit button on Skype?

STEPS TO REACTIVATE YOUR SKYPE CREDIT

• For more information about Skype, please visit their website.

• Click on “My Account” once you have signed in.

• You will receive a notification that states “Your Skype credit is inactive” along with a link that will prompt you to “Reactivate it right now”.

• There is a text link under that text “Activate it now” (see screenshot below) that you need to click on.

What is the difference between Skype credit and subscription?

What is the difference between a subscription and Skype Credit? Subscription plans are one, three, or 12-month plans that allow you to make unlimited, or fixed-minute calls to landlines (and mobile phones if applicable) over a specific period of time. In case you use the service a lot, a subscription may be the best choice for you. You have the option of paying as you go with Skype Credit.

How long does Skype credit take to update?

It is typically a 15 minute process (but sometimes it may take as long as 24 hours) for credit cards to be processed, so it is the fastest way to pay. Once the payment has been accepted or canceled, the status of the order will change to ‘Delivered’ or ‘Cancelled’, respectively. The credit to your Skype account may not be credited for a period of 7-10 business days after a Bank Transfer payment has been made.

Can I transfer Skype credit to another account?

If you have more than one Skype account, you can make use of any of these accounts to send yourself some Skype Credit so that you can make use of it on your own account. All you have to do is add yourself to the contact list as a first step. After you have signed up for the account you would like to send credits from, you will need to send a contact request to the account that you would like to send credits from.

How long does Skype Credit last?

180 days

After 180 days of not using your Skype Credit, your account will become inactive. You should make sure that you take action every 180 days by calling (outside of your subscription, if you have one) or sending a text message. In the days leading up to the inactivation of your Skype Credit, we will send you two reminder emails a week before it becomes inactive.

Can I sell my Skype credit?

If you are interested in selling the Skype Credit (Transfer), you must first register with Skype in order to do so. If you go to the menu item “Account Preferences”, you will be able to find the section entitled “My products”, where the option of adding Skype Credit (Transfer) to your shopping cart will be available to you.

All images and contents credit goes to support.skype.com