Why has my credit/debit card been charged when I haven’t made a Skype purchase?

I would like to suggest that you check these scenarios in order to determine whether Skype is charging your credit card or debit card:

Have you made a Skype purchase?

Using your online account, you can log in and check your recent orders and you can also compare your charges with what you’ve seen on your bank statement if you’ve recently made an order. Taking into account that VAT may have been added to the price, it may be different. Get more help with checking your purchase history

You can check the status of your order by clicking here. You will see a DELIVERED status for your order, which means that the purchase has been added to your account and your credit card has been charged.

Please contact customer service if you do not recognize the charge and request a refund. According to the refund policy section of Skype’s Terms of Use, we provide refunds for Skype products based on their terms of use.

Don’t have a Skype account?

The customer service department at Skype can help you if you see a Skype charge on your statement but you do not have a Skype account.

Is the charge a recurring payment?

Did you previously purchase Skype Credit?

Depending on your previous purchase of Skype Credit, it is possible that you have already set up Auto-recharge on your account. Using auto-recharge is a great way to ensure that your credit will never run out if it drops below a certain amount, as it tops up your credit automatically.

There is an option in your account where you can disable Auto-recharge if you no longer wish to top up your Skype Credit.

Do you have a subscription?

In the event that you have signed up for a subscription, it will automatically renew at the end of the initial period and you will be charged with the same payment method that you used to sign up for it in the first place. It is necessary for you to cancel your subscription in order to stop the recurring payments from occurring.

Does your card provider participate in an Account Updater program?

There are two accounts updater programs offered by Skype: Visa Account Updater® and MasterCard Automatic Billing Updater®. You can set up these programs so that in case your credit card is stolen or expires, your auto-renewing subscriptions will not be interrupted. When your credit card expires, Skype may be contacted by your financial institution with information about your new credit card.

It is recommended that you contact your card provider for more information, or to opt out.

Is the charge a credit card authorization?

It is possible that you will see a pending transaction on your bank statement when you sign up for a free trial of €1, £1, $1 or equivalent when you sign up for one. You will not have to pay this amount, so don’t worry about that. As soon as your payment method is validated, the charge will be canceled and it will appear on your bank statement as a pending transaction.

Has your card been used fraudulently?

There is a possibility that your credit card has been used fraudulently in order to purchase Skype Credit. Our company takes every precaution to prevent fraudulent transactions from being processed, however, criminals have developed several methods to obtain the credit or debit card information of people in order to commit fraud.

I hope that you will be able to contact customer service as soon as possible if you suspect your card has been fraudulently used:

• There are six digits in the first six digits of the credit card number used for the purchase, as well as the last four digits. If you are sending a credit card number, do not include the entire number.

• On the back of the card, you will find the name of the cardholder.

• It is important to know the country from which the card has been issued.

• You will be able to find the exact dates (or order numbers) on your credit card statement of the fraudulent charges.

Whenever possible, we will attempt to locate and block the fraudulent orders relating to your credit/debit card in our system, and if applicable, we will refund the amount charged to your card.

To ensure that no further fraudulent charges are made on your card in the future, we strongly recommend that you contact your card issuer immediately regarding any unauthorized transactions.

Frequently Asked Questions

How do I stop Skype from taking my money?

How do I cancel or change my Skype subscription?

1. To cancel a subscription on Skype, go to the profile page of your Skype account and select Manage from the menu. …
2. Click on the Cancel subscription button.
3. Choose a reason for cancelling, and then select the Cancel subscription button to confirm that you wish to cancel the subscription.

What is Skype transaction?

Date and time of the transaction – the date and time when the order was placed. A payment method identifies how the order was paid (for example: credit card, PayPal, Skype Credit) A status identifies whether an order has been delivered or whether it has not been delivered so far.

Can I get Skype credit refunded?

It is possible to receive a refund from Skype in the following cases:

Unused and non-expired subscriptions still within the validity period. The refund can be requested within 14 days of the purchase of Skype Credit that hasn’t yet been used. A refund may only be provided to EU customers within the 14-day period (EU customers only) when the refund request is made after the 14-day period.

Where is Skype payment history?

You will need to sign in to your account. Under the Billing & payments section, scroll down to the Account details section, and select Purchase history under the Billing section.

Why did I get charged for Skype?

Your account may already be set up to automatically recharge with Skype Credit if you purchased it previously. To make sure that you never run out of credit, the auto-recharge feature tops up your credit automatically when it drops below a certain amount. You can disable Auto-recharge in your account if you are no longer interested in top-uping your Skype Credit automatically.

How do I remove my Credit card number from Skype?

You can add a new payment method by selecting the plus button, entering the new information for your payment method, and checking the box to agree to the Skype Terms of Use Privacy Policy, then selecting Continue. There are two ways of deleting a payment method: First, select Delete next to the payment method that you wish to remove, and second, select Delete on the confirmation page that follows.

All images and contents credit goes to supportskype.com