With Skype, you will be able to make low-cost calls anywhere in the world. Our subscription service is regularly reviewed to make sure that it is providing our customers with the best value for their money. It is possible that sometimes subscriptions will no longer be available through one of our partners or that some subscriptions may be discontinued.
It is our intention to notify you in your Skype account, or by any other reasonable means, that if your subscription has been discontinued or has become unavailable, your subscription will not be renewed. Your subscription will remain active until it expires, but it won’t automatically renew, so you won’t be able to repurchase that subscription after it expires. There is a chance that you may need to change your calling plan if you want to continue making low-cost calls using the current service.
To choose a new subscription, simply visit our subscriptions page and choose or search for the country that you would like to call from the list. After choosing your calling option and an appropriate billing period, you need to click the Buy selection button. As long as your new subscription is active and you have a valid payment method attached to your account, your new subscription will automatically renew at the end of each billing period, as long as the subscription is available and you have a valid payment method in your account.
Frequently Asked Questions
How do I retrieve my Skype subscription?
To access your account, you will need to sign in. You can view your active subscriptions at the bottom of the Account details section by clicking on Purchase history at the bottom of the page. You may need to clear the history and cookies on your iPhone or iPad if you are unable to find the product you want to purchase, and you may need to sign in again if you are using an iPhone or iPad.
Why is my Skype payment not working?
In the event that your Skype Credit payment fails while you’re using it to make a purchase and you are using Skype Credit to do so, it’s likely that there isn’t enough Skype Credit left to pay for the purchase. In your profile, or in your account, you will be able to check your Skype Credit balance.
Where is reactivate Credit on Skype?
The steps you need to follow to reactivate your Skype credit
- Take a look at the Skype website.
- Click on “My Account” once you are logged in.
- In this case, you should see the message “Your Skype credit is inactive” followed by a text link that reads “Reactivate it immediately”.
- In this screenshot, you will find the text link that says “Reactivate it now” click on it.
Why did my Skype credit disappear?
The Skype Credit will become inactive after 180 days of not using it. Every 180 days, make sure you make a call (outside your subscription, if you have one) or send a text to your preferred number. Before your Skype credit becomes inactive, we will send you two reminder emails 7 days and two days prior to the inactive date.
Is Skype no longer available?
The Skype To Go service will not be available after May 31, 2022.
What is the difference between Skype Credit and subscription?
How is a subscription different from Skype Credit? With a subscription, you will be able to make unlimited, or fixed-minute calls to landlines (and mobile phones if applicable) for a set period of time. Subscriptions can be a great option for those who make a lot of calls. With Skype Credits, you can pay for your purchases as you go.
How long is Skype credit?
The majority of the time, Skype Credit appears in your account within a few minutes of making a purchase, but on rare occasions, it may take much longer for the credit to show up. Check to see if your order has been delivered by checking the Delivery Status of your order. Select the Show purchase history option in your account once you are logged into your account.
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