Please contact Skype Customer Support if you believe that you have been charged incorrectly for a call you made and outline the exact date and time of the call you made in order to correct the problem.
All calls to landlines and mobile phones are charged on a per-minute basis. In addition to the global rate, we also charge a flat rate for all incoming calls and include all taxes we are required to charge you for calls to landlines in more than 30 countries.
There is a small connection fee (when the call is answered and lasts longer than one second) when using Skype Credit to make calls to mobiles and landlines.
In the event the call drops due to something other than a loss of connection – such as running out of credit, exceeding your subscription minutes, or running out of credit – you will be charged for each second the call lasted over one second.
The possibility of being charged even if your call does not get answered is possible from time to time. It is unfortunate that we are unable to control this problem even though we are aware of it. The providers involved in this matter have been asked to enhance their technical capabilities in order to resolve this problem as quickly as possible.
Frequently Asked Questions
Why is Skype charging for calls?
In the event that the call is answered and lasts longer than one second, there will be a small connection fee applied to all calls made with Skype Credit to mobiles and landlines.
How does Skype charge for calls?
It is free to make Skype-to-Skype calls – but you have to pay Skype Credit or a subscription if you want to call a mobile or landline number from Skype. It’s not the country you’re calling from that determines the price you pay. It is the country you’re calling from that decides the price you pay.
Why did I get charged for Skype?
There is a possibility that as a result of your previous purchase of Skype Credit, you may now have Auto-recharge set up on your account. When your credit level falls below a certain amount, auto-recharge automatically tops up your account to ensure that you never run out of credit. Your Skype account can be configured so that you will no longer be able to auto-recharge your Skype Credit if you no longer wish to do so.
Does it cost money to receive calls on Skype?
Whenever and wherever you are in the world, you can make a free Skype-to-Skype call. In order to use Skype, you need to have a computer, a cell phone, or a tablet. If you are both using Skype, you can make a free call if you are both using the service. In order for users to have access to premium features such as voice mail, SMS texts or to make calls to a landline, cell phone, or outside of Skype, they will need to pay.
How do I know how much a Skype call costs?
You can view the history of all your paid calls, including missed calls. Sign in to your Account on the web; click on the Usage option on the left side of the page, and you will be able to see the number called, rates, and total cost. The call history of the last six months can be viewed on this website.
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