Windows Outlook Plugin troubleshooting log
The Zoom Support team may require you to install a special troubleshooting package of the Outlook plugin after performing some troubleshooting in order to log more information about your issue. Using your existing ticket, send these files to your Zoom support agent after recreating the issue. Zoom support or engineering cannot access your computer in the troubleshooting version, but rather collect more information about your specific issue.
- Get the latest troubleshooting version of the Outlook Plugin from Support.
- Install it by double clicking the file.
- Try to reproduce the issue by opening Outlook (or closing and reopening)
- Refer to the Outlook Plugin documentation if you do not see the plugin.
- Open Windows Explorer and navigate to C:/Users/ [User] /AppData/Roaming once the issue has been reproduced
You must be able to view hidden folders in order to see this folder. - Navigate to the Zoom Outlook Plugin folder.
- To send the folder to a compressed (zipped) folder, right click on it and select Send To > Compressed (zipped) folder.
- Rename the created zip file [Ticket #].zip (i.e., 55555.zip)
- Upload the compressed (zipped) folder to Dropbox/Google Drive and send us the link in your support ticket.