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Zoom Phone Certified Hardware

ByCorporate Guider Home, Zoom

Zoom Phone supports the following phone devices. Click on a feature to see how it works. Check out our overview of the provisioning process before adding devices to Zoom Phone.

You can find more information about Zoom Certified devices on the Zoom Certified page. Our list of supported Zoom Phone Appliances can be found here.

Notes:

  • The release date for columns that support the hardware will be stated in October 2021.
  • Desk phones and desktop computers with Zoom Phone need TLSv1.2.
  • You will need the latest version of firmware listed below in order for your device to operate properly. Simply click the link in the table below to download the firmware.
  • For information on firewall rules for zero touch provisioning, please refer to the Poly or Yealink websites.

Encryption

Communication between Zoom Phone clients and servers over SIP is encrypted using TLS v1.2 with AES-256 bit. SRTP is utilized for secure phone call transport and is used to encrypt ZOOM Phone phone network media with AES-128 or AES-256 bit encryption for devices.

Important:

The devices are configured by default to use AES-128 bit encryption. AES-256 bit encryption on devices must be upgraded via the web portal by administrators. For more information on how to upgrade the encryption, click here.

 

Desk phones

AudioCodes

Note:

  • There are a few models that aren’t supported due to their revision number. In order to find out more information, please visit the AudioCodes website.
  • In the case of Zoom Phone’s 450HD, a generic SIP version is all it supports. To convert your Skype for Business (SfB) firmware to generic SIP, you will need to contact AudioCodes support.
Model Name Mutual
TLS with AES-256 encryption		 Call media
(SRTP)		 Firmware supported ZTP
405 IP Phone ✔ AES-128 2.2.16.487 ✔
405HD IP Phone ✔ AES-128 2.2.16.542

(12/19/2021)

 ✔
420HD IP Phone ✔ AES-128 2.2.16.487 ✔
440HD IP Phone ✔ AES-128 2.2.16.487 ✔
445HD IP Phone ✔ AES-256 3.4.6.604.1
generic SIP
(1/23/2022)		 ✔
450HD IP Phone
(see note above)		 ✔ AES-128 3.4.6.604.1
generic SIP
(1/23/2022)		 ✔
C450HD IP Phone ✔ AES-256 3.4.6.604.1
generic SIP
(1/23/2022)		 ✔

 

Cisco

Notes:

  • There is no support from Zoom Phone for other multi-platform (MPP) phones other than Cisco. After the model number, they are indicated with either 3PCC, 3PC, or 3PW.
  • In order to ensure that Cisco’s devices are compatible with the required firmware and services for MPP, you should carefully review Cisco’s documentation on compatible models and their conversion from Enterprise to MPP.
Model Mutual
TLS with AES-256 encryption		 Call media
(SRTP)		 Firmware
version
supported		 ZTP
7821 / 7841 IP Phone
(multi-platform versions)		 ✔ AES-128 11.3.4 ✔
8841 / 8851 / 8861 IP Phone (multi-platform versions) ✔ AES-128 11.3.4 ✔

 

Poly

Notes:

  • The latest supported firmware version will be automatically downloaded to all provisioned Poly devices. In order to prevent Poly devices from automatically updating their firmware, set up firmware update rules.
  • In order to use Zoom, you will need at least version 4.0.0 of the Polycom UCS firmware on your device. When upgrading from the web interface, registering, or provisioning the phone, the Polycom SIP software 3.x and earlier will not work with Zoom. Please note, OBi Analog Telephone Adapters (ATA) are not subject to this restriction.
  • OBi phones from Polycom cannot be used with this adapter. Zoom Phone does not support the VVX D230 due to its OBi firmware.
Model Mutual
TLS with AES-256 encryption		 Call media
(SRTP)		 Firmware supported ZTP
CCX400 Business Media Phone ✔ AES-256 7.1.1.0744

(11/21/2021)

 ✔
CCX500 Business Media Phone ✔ AES-256 7.1.1.0744
(11/21/2021)		 ✔
CCX600 Business Media Phone ✔ AES-256 7.1.1.0744

(11/21/2021)

 ✔
CCX700 Business Media Phone ✔ AES-256 7.1.1.0744

(11/21/2021)

 ✔
Edge B10 ✔ AES-128 1.0.0.5517

(11/21/2021)
Edge B20 ✔ AES-128 1.0.0.5517

(11/21/2021)
Edge B30 ✔ AES-128 1.0.0.5517

(11/21/2021)
Rove B2 DECT base station ✔ AES-128 8.0.1
(Build: 0013)		 ✔
Rove B4 DECT base station ✔ AES-128 8.0.1
(Build: 0013)		 ✔
SoundPoint IP 335
(Oct. 2009, note A)		 ✔ AES-128 4.0.14.1580
SoundPoint IP 550
(Dec. 2009, note A)		 ✔ AES-128 4.0.14.1580
SoundPoint IP 650
(Jul. 2009, note A)		 ✔ AES-128 4.0.14.1580
SoundStation IP 5000
(Mar. 2010, note A)		 ✔ AES-128 4.0.14.1580
SoundStation IP 6000
(Jan. 2010, note A)		 ✔ AES-128 4.0.14.1580G
(displayed as
4.0.14.1580
after upgrade)
Trio 8500 ✔ AES-256 7.0.1.1144 ✔
Trio 8800 ✔ AES-256 7.0.1.1144 ✔
Trio C60 ✔ AES-256 7.0.1.1143 ✔
VVX D230 DECT Phone ✔ AES-128 7.1.1 ✔
VVX 101 Business Media Phone ✔ AES-256 6.4.1.2361 ✔
VVX 150 Business IP Phone ✔ AES-256 6.4.1.2361 ✔
VVX 201 Business Media Phone ✔ AES-256 6.4.1.2361 ✔
VVX 250 Business IP Phone ✔ AES-256 6.4.1.2361 ✔
VVX 300 Business Media Phone ✔ AES-128 5.9.3.9694 ✔
VVX 301 Business Media Phone ✔ AES-256 6.4.1.2361 ✔
VVX 310 Business Media Phone ✔ AES-128 5.9.3.9694 ✔
VVX 311 Business Media Phone ✔ AES-256 6.4.1.2361 ✔
VVX 350 Business IP Phone ✔ AES-256 6.4.1.2361 ✔
VVX 400 Business Media Phone ✔ AES-128 5.9.3.9694 ✔
VVX 401 Business Media Phone ✔ AES-256 6.4.1.2361 ✔
VVX 410 Business Media Phone ✔ AES-128 5.9.3.9694 ✔
VVX 411 Business Media Phone ✔ AES-256 6.4.1.2361 ✔
VVX 450 Business IP Phone ✔ AES-256 6.4.1.2361 ✔
VVX 500 Business Media Phone – Dec. 2011
(note A and B)		 ✔ AES-128 5.9.3.9694 ✔
VVX 501 Business Media Phone
(note B)		 ✔ AES-256 6.4.1.2361 ✔
VVX 600 Business Media Phone
(note B)		 ✔ AES-128 5.9.3.9694 ✔
VVX 601 Business Media Phone
(note B)		 ✔ AES-256 6.4.1.2361 ✔

 

Yealink

Note:

  • The latest supported firmware version will automatically be updated on all Yealink devices. To prevent automatic firmware updates, configure firmware update rules.
  • ZTP is only allowed once for the following end-of-life (EOL) models after the June 14, 2020 firmware upgrade: T29G, T41P, T42G, T46G, T48G, W56P.
  • It should be noted that re-provisioning a model that is no longer supported by the manufacturer will require you to enter the last 5 digits of the serial number of the device. There is also a provisioning assisted feature that can help you.
Model Mutual
TLS with AES-256 encryption		 Call media
(SRTP)		 Custom firmware supported ZTP
CP920 Conference Phone ✔ AES-256 78.85.3.15

(12/19/2021)

 ✔
CP925 Conference Phone ✔ AES-256 148.86.3.4

(1/23/2022)

 ✔
CP960 Conference Phone ✔ AES-256 73.85.3.11

(12/19/2021)

 ✔
CP965 Conference Phone ✔ AES-256 143.86.3.3

(1/23/2022)

 ✔
T21P E2 Entry Level IP Phone ✔ AES-128 52.84.3.19 ✔
T23G IP Phone ✔ AES-128 44.84.3.19 ✔
T27G IP Phone ✔ AES-128 69.85.3.15

(12/19/2021)

 ✔
T29G IP Phone ✔ AES-128 46.83.3.10 ✔
T31G IP Phone ✔ AES-256 124.85.3.16
(12/19/2021)		 ✔
T31P IP Phone ✔ AES-256 124.85.3.16

(12/19/2021)

 ✔
T33G IP Phone ✔ AES-256 124.85.3.16

(12/19/2021)

 ✔
T40G IP Phone ✔ AES-128 76.84.3.13 ✔
T41P IP Phone ✔ AES-128 36.83.3.10 ✔
T42G IP Phone ✔ AES-128 29.83.3.10 ✔
T42S IP Phone ✔ AES-256 66.85.3.16

(1/23/2022)

 ✔
T43U IP Phone ✔ AES-256 108.85.3.16

(1/23/2022)

 ✔
T46G IP Phone ✔ AES-128 28.83.3.10 ✔
T46S IP Phone ✔ AES-256 66.85.3.16

(1/23/2022)

 ✔
T46U IP Phone ✔ AES-256 108.85.3.16

(1/23/2022)

 ✔
T48G IP Phone ✔ AES-128 35.83.3.10 ✔
T48S IP Phone ✔ AES-256 66.85.3.16

(1/23/2022)

 ✔
T53 IP Phone ✔ AES-256 96.86.3.4

(1/23/2022)

 ✔
T53W IP Phone ✔ AES-256 96.86.3.4

(1/23/2022)

 ✔
T54W IP Phone ✔ AES-256 96.86.3.4

(1/23/2022)

 ✔
T56A Smart Media Phone ✔ AES-256 58.85.3.14
(12/19/2021)		 ✔
T57W IP Phone ✔ AES-256 96.86.3.4

(1/23/2022)

 ✔
T58A Smart Media Phone
(note B)		 ✔ AES-256 58.85.3.14

(12/19/2021)

 ✔
T58W IP Phone ✔ AES-256 150.86.3.4

(1/23/2022)

 ✔
VP59 Video IP Phone
(note B)		 ✔ AES-256 91.85.3.13
(12/19/2021)		 ✔
W56P DECT Phone ✔ AES-256 25.81.3.6 ✔
W60P DECT Phone ✔ AES-256 77.85.3.8

(12/19/2021)

 ✔
W70B DECT Base Station ✔ AES-256 146.85.3.4

(1/23/2022)

 ✔
Yealink W80M DECT IP Multi-cell System ✔ AES-256 103.83.3.9

(1/23/2022)

 ✔
Yealink W90M DECT IP Multi-cell System ✔ AES-256 130.85.3.9

(1/23/2022)

 ✔

 

Note (A):

  • This is an end-of-sale model from Poly. In the near future, Zoom will stop supporting these models.
  • In the present day, end-of-sale Poly models with a manufacture date older than stated on the packaging will not comply with Zoom’s security requirements and will not work with Zoom Phone. It is usually possible to identify the manufacturing date by looking at a sticker that is usually located on the bottom of the phone.

Note (B):

SIP video is not supported by these models.

 

Analog gateways

AudioCodes

Notes:

  • To learn how to set up an AudioCodes MP series gateway, see the provisioning guide.
  • There are some models that are not supported based on their revision number. In order to find out more, please refer to the AudioCodes website.
  • SRTP reduces the number of available channels for these models when enabled. SRTP is currently available on the following channels:
    • MP-124 – 17 channels from 24
    • MP-118 – 6 channels from 8
    • MP-114 – 3 channels from 4
    • (MP-1288 and MP-112 don’t have a reduction in available channels)
Model Name Mutual
TLS with AES-256 encryption		 Call media
(SRTP)		 Firmware supported ZTP
MP-112 (/CER) Analog Gateway ✔ AES-128 6.60A.364
MP-114 (/CER) Analog Gateway ✔ AES-128 6.60A.364
MP-118 (/CER) Analog Gateway ✔ AES-128 6.60A.364
MediaPack MP-124 analog gateway (see note C) ✔ AES-128 6.60A.364
MediaPack MP-1288 analog gateway
(see note C)		 ✔ AES-128 7.20A.258.663

 

Poly

Note:

  • ATAs (analog telephone adaptors) do not provide Zoom with any guarantees of performance.
  • For Polycom VVX phones that are OBi editions, Zoom does not support them. OBi firmware is the only exception to this rule, as the VVX D230 is still supported by Zoom Phone even though it has OBi firmware.
Model Mutual
TLS with AES-256 encryption		 Call media
(SRTP)		 Firmware supported ZTP
OBi302 Analog Telephone Adapter (see note C) ✔ AES-128 3.2.4 ✔
OBi508 Analog Telephone Adapter (see note C) ✔ AES-128 4.0.5 ✔

 

Note (C):

  • Fax is supported by ATA devices. For more information, please refer to the following setup guides:
    • PolyOBi
    • – MP1XX series from AudioCodes
    • MP1288 from AudioCodes
  • ATA devices often support a variety of ports. In order to facilitate assisted provisioning, more than one ATA device can be assigned to a single phone based on the port capacity at your disposal.

 

Desk phone accessories

Note:

  • Instructions on how to set up the product can be found at the embedded links.
  • Using the additional line keys requires customizing line key settings after setting up an expansion module.

Poly

Model Firmware version supported
EM50 expansion module

Note: The EM50 can be used with the VVX 450.

 Not applicable
Rove 30 DECT handset 8.0.1 (Build: 0013)
Rove 40 DECT handset 8.0.1 (Build: 0013)
Rove R8 repeater Not applicable
WiFi adapter Not applicable

 

Yealink

Model Firmware version supported
BT41 Bluetooth dongle Not applicable
DD10K DECT dongle Not applicable
CP930W DECT conference phone (connects to W60B base station) 87.85.3.5
CPW90 wireless expansion mic Not applicable
EXP50 expansion module

Note:

All T5 series phones are compatible with the EXP50.

 Not applicable
WF50 WiFi dongle Not applicable
W53H DECT handset 88.85.0.47

(12/19/2021)
W56H DECT handset 61.85.3.8

(11/21/2021)
W59R DECT handset 115.85.0.47

(12/19/2021)
W73H DECT handset 116.85.0.28

(10/24/2021)

 

Session Border Controllers

AudioCodes

Note:

For more information, please consult AudioCodes’ configuration guides.

Model Firmware version supported
Mediant 500 Gateway & E-SBC 7.20A.258.661
Mediant 500L Gateway & E-SBC 7.20A.258.661
Mediant 800B Gateway & E-SBC 7.20A.258.661
Mediant 800C Gateway & E-SBC 7.20A.258.661
Mediant 1000B Gateway & E-SBC 7.20A.258.661
Mediant 2600 E-SBC 7.20A.258.661
Mediant 4000 SBC 7.20A.258.661
Mediant 4000B SBC 7.20A.258.661
Mediant 9000 SBC 7.20A.258.661
Mediant 9030 SBC 7.20A.258.661
Mediant 9080 SBC 7.20A.258.661
Mediant Software SBC (VE/SE/CE) 7.20A.258.661

Oracle

Note:

Information about Oracle configuration can be found in the Oracle configuration guide.

Model Firmware supported
AP3900 8.4.0.0.0
AP4600 8.4.0.0.0
AP6300  8.4.0.0.0
AP6350  8.4.0.0.0
AP1100  8.4.0.0.0
VME  8.4.0.0.0

Ribbon

Note:

For more information, please see the Ribbon configuration guide.

Model Firmware supported
EdgeMarc 2900e 15.8.0
EdgeMarc 2900a 15.8.0
EdgeMarc 480x 15.8.0
EdgeMarc 6000 15.8.0
EdgeMarc 7301 15.8.0
EdgeMarc 7400 15.8.0
SBC 1000 8.1.0 build 526
SBC 2000 8.1.0 build 526
SWe Lite 8.1.5 build 239
SWe Core V09.00.00R000
SBC 5000 V09.00.00R000
SBC 7000 V09.00.00R000

NextGen

Note:

More information can be found in the NextGen configuration guide.

Model Firmware supported
NX-B5000 6.7

TE-Systems

Note:

You can find more information about how to configure TE-Systems products in their configuration guide.

Model Firmware supported
Anynode SBC 4.4.7

Cisco

Note:

For more information, please refer to the Cisco configuration guide.

Model Firmware supported

Cisco Unified Border Element (CUBE)

17.3.3

Pagers and intercom

Algo

Among the paging and intercom devices that Zoom Phone supports are:

Note:

  • Please refer to our Algorithm configuration guide for more information.
    Note:
  • There is a need to make sure that the firmware for the device is higher than version 3.2.3 in order to prevent audio loss.
  • The following types of devices should be added to the Zoom web portal when adding an Algo device:
    • Brand:
    • Algo
    • Model:
    • Algo-sip-based-device
  • A generic SIP profile can be requested without contacting Zoom.
Model Mutual
TLS with AES-256 encryption		 Call media
(SRTP)
8301 Paging Adapter and Scheduler ✔ AES-128
8186 SIP Horn ✔ AES-128
8201 SIP PoE Intercom ✔ AES-128

 

CyberData

There are a number of CyberDataSIP paging and intercom devices that Zoom Phone supports.

View the configuration guides and list of models by clicking the links below:

  • Using the intercom
  • System with SIP ceiling speakers
  • With a paging amplifier
  • Using SIP IP66 outdoor horns
  • And strobes
  • For SIP call buttons
  • With SIP Paging Adapters
  • And SIP Paging Servers

Note:

If you are experiencing problems setting up CyberData devices with Zoom Phone and are running a firmware version higher than 20.0.4, roll back to version 20.0.4.

 

Generic SIP Devices

Spectralink

Spectralink DECT devices that Zoom Phone supports include:

Note:

  • Information about Spectralink configuration can be found in the Spectralink Configuration Guide.
Model Firmware IP-Dect Server(s)
7000-series 1422 5110 PCS 20GA Virtual/200/400/6500

 

Spectralink Versity devices that Zoom Phone supports include:

Note:

  • Information about Spectralink configuration can be found in the Spectralink Configuration Guide.
Model Firmware
Spectralink Versity Biz Phone – Versity 92/95/96 2.2.1.1114

AudioCodes

Audicodes Conference Phones are supported by Zoom Phone:

Note:

  • More information can be found in the AudioCodes Configuration Guide.
Model Firmware
RX50 Conference Phone UC_3.4.5.19

Konftel

Konftel Conference Phones are supported by Zoom Phone:

Note:

  • Information about Konftel configuration can be found in the Konftel Configuration Guide.
Model Firmware
Konftel 800 Conference Phone

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  2. Accessing audio conferencing reports in zoom app
  3. Using Group HD video in zoom app
  4. How do I host an instant meeting in zoom app?
  5. Bypassing passcode when joining a meeting in zoom app
  6. Enabling webinar livestreaming in zoom
  7. Setting up shared line groups in zoom
  8. Enabling or disabling call overflow and transfer in zoom
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