Zoom Phone clients features comparison

Below is a table showing Zoom Phone features compared to desktop clients (Windows, macOS, Linux) and mobile apps (Android, iOS) on desktops and mobile devices. For these features to be available to you, make sure that you update your client or app to the latest version.

This article covers:

• Controls
• Contacts
• Voicemail
• Call history and recordings
• Settings
• Additional features

Prerequisites for using Zoom Phone features

• Licensed user type
• Pro, Business, Education, or Enterprise account
• Latest version of the Zoom Desktop Client or Mobile App
• Zoom Phone license

Comparison of Zoom Phone desktop client and mobile app features

For more information about each of the features, you can click on the embedded links.

A Zoom Phone administrator can enable, disable, or customize the feature to suit their needs.

There is only one way to access this feature and that is through Zoom’s web portal.

These features are only available to Zoom Phone Basic users who do not have a calling plan.

Feature	Windows macOS	Linux	Android iOS	Zoom Phone Appliance
Controls
Make calls to internal or external numbers	✔	✔	✔	✔
Make emergency calls ☎	✔	✔	✔	✔
Receive calls ☎	✔	✔	✔	✔
Select outbound caller ID	✔	✔	✔	✔
View detailed incoming call notifications	✔	✔	✔	✔
Dismiss call notifications (continues to ring on your other devices)	✔	✔	✔
Transfer calls	✔	✔	✔	✔
Flip calls to another Zoom Phone device (see note A)	✔	✔	✔	✔
Start cloud recording	✔	✔	✔	✔
Add another person to the call (conference call of 3 or more participants)	✔	✔	✔	✔
Elevate call to Zoom Meeting ☎	✔	✔	✔	✔
Start or join a concurrent Zoom meeting and switch between phone call and meeting	✔	✔	✔	✔
Merge phone call with concurrent meeting	✔	✔	✔
Monitor phone users (listen, whisper, barge, conference barge)	✔	✔	✔	✔
Monitor call queues, shared line groups or shared line appearance	✔		✔	✔
Park call	✔	✔	✔	✔
Send or receive audio intercom	✔	✔	✔	✔
Call control from desktop client	✔	✔
Contacts
Search through your internal and external Zoom contacts ☎	✔	✔	✔	✔
View contacts synced with Google or Outlook  ☎	✔	✔
Add synced contacts to Google or Outlook using call history or voicemail  ☎	✔	✔
View contacts saved on your phone			✔
Search through shared directory of external contacts	✔	✔	✔
Voicemail and Videomail
Play, download, or delete your voicemails ☎	✔	✔	✔	✔
View voicemail/videomail transcriptions	✔	✔	✔	✔
Delete several selected voicemail messages at once ☎			✔
Delete all voicemail messages at once ☎	✔	✔		✔
Call, copy, or block number of associated voicemail message ☎	✔	✔	✔	✔
Mark voicemail as unread	✔	✔	✔	✔
Play, download, or delete shared voicemails	✔	✔	✔
Filter voicemails by ownership (owned by you or shared by admin)	✔	✔	✔
Set video greeting or leave video mail	✔	✔	✔	✔
Call history and recordings
Play, download, or delete call history ☎	✔	✔	✔	✔ (except playing recordings)
Play, download, or delete your own call recordings	✔	✔	✔
Play, download, or delete shared call recordings
Delete several selected call history and recording entries at once			✔
Delete all call history and recording entries at once	✔	✔		✔
Call or copy number of associated call history or recording entry	✔	✔	✔
Block number of associated call history	✔	✔	✔	✔
Automatic call recordings	✔	✔	✔	✔
Filter calls by line	✔	✔	✔
Settings
Enable or disable call queue calls (opt in or out of call queues)	✔	✔	✔	✔
Enable or disable calls from shared line groups (see note B)	✔		✔	✔
Enable or disable Live Transcript in meeting				✔
Show or hide incoming call notifications while in a meeting (see note C)	✔	✔		✔
Set ringtone	✔	✔	✔	✔
Additional features
Call delegation	✔		✔	✔
Shared line groups	✔		✔	✔
Click to dial	✔			✔
Group call pickup	✔	✔		✔
Local survivability	✔ (see note E)	✔ (see note E)		✔
Nomadic emergency services	✔	✔	✔	✔ (see note D)

Note (A): On Linux, if it’s the device that originates the call, then you can use call flip. So, the Linux desktop client is able to transfer calls to the Linux desktop client, while the Linux desktop client is not able to transfer calls to the Linux desktop client.

Note (B): Depending on your platform, you will be able to enable or disable calls from shared line groups in the Zoom web portal if your platform does not support this feature.

Note (C): You will always receive notifications for incoming Zoom Phone calls if you are participating in a Zoom meeting via the Zoom app on your mobile device.

Note (D):There is no way to set up LLDP to detect network information for wireless Zoom Phone Appliances when you enable nomadic emergency services.

Note (E): There is a requirement for the app version 5.11.6 or higher in order to support local survivability. This functionality is available in conjunction with the system requirements that you can review.

All content and images credit goes to https://support.zoom.us