Zoom quality score meeting and all about the Dashboards on network alerts.
When on zoom meetings or in webinars, the admins, as well as the account owners, have the discretion to undergo network alerts as well as meeting quality scores.
The zoom meeting quality score is based on the mean opinion score that ranks in between the one to five rating options. Here, five stands for God quality score, and one means bad meeting score. Not only that, from the zoom webinar and meetings dashboard, the admin can anytime have a look at the video, audio, and screen sharing audio score report.
Secondarily, the zoom admins, if they wish, can set the threshold which can activate the video, audio, or screen sharing network alerts. Not only that for admins, zoom by default also shares network alerts whenever needed.
So, below learn how to enable the zoom meeting quality scores and network alerts. After that customize the settings to have threshold network alerts.
How to enable the network alerts or the mean quality score on Zoom?
Step 1. After visiting the zoom web portal just sign in.
Step 2. On the account management section of the navigation panel click on account settings.
Step 3. Then, tap on the meeting tab.
Step 4. Search for the admin options category. And they cross-check whether meeting quality scores and network alerts on Dashboard are turned on or not!
Step 5. If you find that the settings option is not enabled, then you have to click on the toggle to enable it. A popup verification dialog can come, there also tap enable and complete the verification for changes.
Step 6. For enabling the network alerts or zoom meeting quality score, you either have to tap-
- Show meeting quality score and network alerts on Dashboard. The feature helps in displaying the meeting quality through standard MOS metrics. The network alerts are themselves present on the metrics. If now also, you are not sure then view the overview section for more information.
- The network alerts for custom thresholds. You can also customize a threshold set alert instead of applying a standard MOS metric. However, the option can only be availed when you set custom thresholds for it. If unsure, then view the overview section for more information.
How can you set custom thresholds for those network alerts?
Once you see the option to set custom thresholds for network alerts, you have to enable it. Once done your next step would be to specify those thresholds. Here’s how to do it –
- After visiting the zoom web portal just sign in.
- Go to Dashboard and click on it from the navigation panel.
- On the Dashboard. Screen’s top, you will find meetings and webinar options. Just tap on it.
- Then select the quality settings option. The option is situated at the top right corner of the dashboard page.
- There you will find audio, screen sharing, CPU usage, and an audio tab. You can choose from either of them.
- Tap on the edit option.
- You can also set your customized values as a threshold.
- Once all is done, just tap on Apply.
How to view the Dashboard alerts?
Step 1. After visiting the zoom web portal just sign in.
Step 2. You can select the dashboard from the navigation panel.
Step 3. On the Dashboard. Screen’s top, you will find meetings and webinar options. Just tap on it.
Step 4. From the historical meeting data, you can tap on past meetings. However, the step is optional.
Step 5. Now, get accustomed to the following column
- Issue. The feature helps in displaying the client’s network warnings. It will also show you the unstable screen share, video, or audio quality. You can also check the issues related to disconnect of reconnecting issues, high CPU usages, etc.
- The health of connectivity. This will alert you with showing warning and critical level issues from the MOS or custom-based settled threshold.
- When you have enabled the custom settings threshold, you can also view the screen share quality, audio, and video quality columns. This will report to you the grade good, fair, or bad depending on the MOS. You can also specifically view the participant’s display name by tapping the MOS details.
All credit: zoom.us