Within the Alert Settings tab, you can select which alerts you want to appear on the Zoom Room screen, as well as which emails you want sent to people or groups who can respond to those alerts.
For Zoom Rooms used for viewing content rather than presenting content, disable the options in the Client Alert Setting section. As a result, the camera, microphone, and speaker alerts do not display. You can disable the room if the peripheral devices are disconnected if you leave these options enabled.
This article covers:
- How to Enable Zoom Room Alerts
- How to configure the alert settings
- How to use the client alert settings
- How to use the notification settings
- How to notify email recipients
Prerequisites for using Zoom Room alerts
- Subscribers to the Enterprise or Business plans
- Must have the feature enabled by their Admin or Account Owner
- On Zoom Rooms Version 3.5.24524.0821 or higher
How to Enable Zoom Room Alerts
- You will need to sign in to the Zoom website.
- Select Zoom Rooms under Room Management.
- If you want to make this setting available for a particular room or location, you can use location hierarchy. You can enable this setting for your entire account by selecting Account Settings.
- Go to the Alerts tab.
- Toggle any alerts you want enabled or disabled.
How to configure the alert settings
How to use the client alert settings
Zoom Room‘s TV screen displays alerts from the Client Alert Settings section. The following settings should be disabled if you have intentionally disconnected a peripheral device or if you have never enabled it.
- Detect speaker errors and alert you
- To them Detect camera errors and alert you to them
- Detect microphone errors and alert you to them
It is possible to disable the alerts for problems with microphones and cameras in situations where no one in the room needs to speak or be seen, for instance, if you are only attending meetings or webinars where no one will need to speak or be seen. There will be an alert stating that the room cannot be used until the peripheral devices are plugged in.
How to use the notification settings
The Notifications Settings section allows you to specify when an email is sent to the support team in the event of an emergency. The TV screen does not display any of these issues, but they can affect the room’s operation. In the Notification Email Recipients section, a notification email alert can be sent to a specific email address. Nofirstname.lastname@example.org is the address used for emails.
- A quality issue exists with the audio device
- Device. It should be tested every day
- Whether the battery is low on the controller or display
- Zoom Rooms Controller version 220.127.116.1112.0820 or higher required
- The controller battery is not being charged when at 20% and a notification is sent
- When the controller or scheduling displays are disconnected
- By either the controller or the network (Wi-Fi).
- Mac Mini is no longer connected to the controller.
- It is notified in real-time when this happens.
- The CPU is being used at an extremely high level
- When this happens. When the CPU usage is greater than 95%, a notification is sent in real-time.
- The network is detected as being low bandwidth.
- The host sends an alert in real time if at least 40% of network packets have been lost, the network delay is greater than 2 seconds, or the bandwidth is lower than 128 kbps
- The Zoom Room is not available
- Whenever Mac mini no longer sends heartbeats to our cloud server, a notification is sent.
- Whenever Mac mini has lost power, a notification is sent.
- When Mac mini loses network connectivity, a notification is sent.
- Several speakers, microphones, and cameras are disconnected
- A real-time notification is sent if a meeting is in progress
- Meetings will be notified within 30 minutes if they are not in session
How to notify email recipients
Enter the email address of someone you would like to receive notifications in the Notification Email Recipients section by clicking Add New.