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Configure a Webex Meeting site to use Integrated Audio for Webex Calling

ByCorporate Guider Home, Webex

To enable Webex Meetings Call me calls to be routed on-net, follow this configuration guide. To administer Webex, you’ll need access to the Control Hub or Webex Site Administration.

Overview

When using Webex Calling devices or soft clients to join Webex Meetings, organizations with an Integrated Audio for Webex Calling subscription can take advantage of the enhanced call routing capabilities when using both the Meetings and Calling subscriptions.

In Webex, calls remain within the service rather than routing through the PSTN when using the Call-in or Call me options. This improves audio quality by reducing latency, and it dramatically reduces the amount of calls that are routed through the PSTN, reducing the amount of costs associated with PSTN usage for organizations.

When on the go, users may take advantage of Webex Calling’s soft client, as well as their Webex Calling desk phone, in order to join meetings using their favorite Webex Calling device. It is simple for any Webex Calling device to be turned into a useful meeting conference device designed for groups of people who need to participate in a meeting in a conference room. With Webex Go enabled devices, members of an organization can also join meetings via cellular networks at no charge.

Set Webex Calling On-net Routing for call-back in Control Hub

Before you begin

Prerequisites

  • An Internet Protocol phone number and a Webex Calling license are required to use Webex Calling

  • Licenses for Webex Meetings

This procedure explains how to specify which countries or regions Webex can route its call-backs to if you manage your Webex sites using Control Hub. Normally, when a user joins a meeting by selecting the Call me or call-back option, Webex Meetings will attempt to route the call directly to Webex Calling as soon as possible. However, when the user selects the Call me or call-back option, Webex Meetings will assume the call should be routed directly to Webex Calling. When the user enters an unregistered telephone number, the call will then fall back and route through the PSTN, as per the usual callback behavior, if that number is not a registered Webex Calling phone number.

  • On the customer’s view in https://admin.webex.com, navigate to Services and click on Meetings under the Meetings section.
  • Click on the Configure Site button under the Webex Calling On-net Routing section and you will be able to configure the routing for that site.
  • You will find the Audio Settings option under Common Settings.
  • It is possible to enable or disable a country or region by using the check boxes in the Webex Calling On-net Routing section.

The number of countries or regions that the call-back feature is enabled in must be at least one.

  • If you want to route calls through on-net services in a specific country, you must select that country in the Country/Region: drop-down list.
  • If you select Webex Calling On-net Routing from the drop-down list of Call Routing, you will be taken to the website.

  • Please click the Add button.

In terms of ‘Extension’ or other countries, repeat the process according to your requirements. Webex Calling On-Net Routing should be used for all or some of the countries available in the Country/Region list for Webex Calling On-Net Routing.

  • As soon as you have added all the settings for the call-back, choose Apply Settings.

The propagation of the changes you make to the client can take up to 30 minutes.

What to do next

By selecting the Call me option in the meeting audio connection settings as well as entering a Webex Calling PSTN number in the Call me field, the customer can get a call back on their Webex Calling device.

Set Webex Calling On-net Routing for call-back in Webex Site Administration

Before you begin

The steps below are for any Webex site administrator who manages their Webex sites in Webex Site Administration, or has integrated their Webex sites with the web, so they can specify which countries or regions Webex can route their callbacks to. When a user selects the Call me or callback option when joining a meeting for one of the internationally configured extensions, Webex Meetings will first direct the call directly to the Webex Calling server when the user selects the Call me or callback option. The callback will fall back to the PSTN, if the entered number is not a registered Webex Number, as per the normal callback process, if the user inputted number is not a Webex Number.

  • When logging into Cisco Webex Site Administration, you will need to navigate to Configuration > Common Site Settings and then Audio Settings.
  • You can enable or disable countries or regions by using the check boxes found in the Edge Audio Allowed Callback Numbers section.

Call-backs are only enabled in certain countries or regions, so you must be able to place calls after they are made.

  • If you want to route calls through on-net services in a specific country, you must select that country in the Country/Region: drop-down list.
  • If you select Webex Calling On-net Routing from the drop-down list of Call Routing, you will be taken to the website.

  • Please click the Add button.

If you need to repeat the step for another country or extension, please do so based on your individual requirements. For all countries in the list of countries/regions in the Country/Region list, we recommend that you use Webex Calling On-Net Routing.

  • As soon as you have added all the settings for the call-back, choose Apply Settings.

The propagation of the changes you make to the client can take up to 30 minutes.

Limitations

  • Existing customers need to be explicitly allowed to opt-in to call-backs. There is no default setting for it to ensure that it does not overwrite the settings of existing customers.

  • Webex sites configured for the following platforms do not support call-back functionality:

    • CCA SP

    • CCA-Enterprise

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