- How do I request a Root Cause Analysis (RCA) for service interruptions?
- How do I request a Reason for Outage (RFO) for an interruption?
- How do I request an RCA?
- How do I request an RFO?
- How do I locate a Root Cause Analysis (RCA) status for cluster interruptions?
Solution:
Contact Technical Support to request an RCA/RFO. For help contacting technical support, see: WBX162 – How Do I Contact Webex Customer Services or Technical Support?
Note: After reading an RCA, please do not hesitate to get in touch with our Technical Support team if you have any more inquiries.