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Customizing the Start widget in zoom app
The Start widget can be edited by the admins of the contact center. Using the Start widget, you can begin a process or flow that involves voice, video, chat, or…
Everything about the zoom users updating and batch importing.
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Zoom users now have the exclusive facility of uploading the CSV file. But the feature does not end here, you can also add the zoom users at one time by…
Supported Zoom Phone Appliances
Zoom Phone Appliances are listed in this article. The list of certified Zoom Phone hardware can be found here for regular desk phones provisioned to Zoom Phone. See the release…
Answer Calls on Your Desk Phone – Webex
Take the Call Please Choose one of these courses of action: 6800, 7800: To continue, press the button with the flashing red line. 8800: Activate the blinking red session button….
Viewing Your External Camera or Microphone in the Webex Web App on Chrome
Troubleshoot connecting to your camera and microphone in the web app on Chrome It is possible that you will need to adjust the settings in your browser directly if your…
Managing skills and skill categories in zoom app
Skills and skill categories can be created, edited, or deleted by the admin. There are a number of traits that agents possess that make them qualified to handle customer interactions…