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Why has my payment failed in Skype?

ByCorporate Guider Home, Skype

A payment might fail for a variety of reasons. A failed payment has the following common causes, and what you can do to fix it.

Important: India’s new regulations enacted on October 1, 2021 may be causing automatic payments to fail. Here’s what you need to know about this change.

Choosing a payment method is the first step:

Credit or debit card payments

Verify that your credit or debit card details are correct before attempting to make a payment:

  • Information about your billing address, billing country, and name. It is important that these details match those kept on file by your bank or card issuer.

  • The Card Verification Code and your card number.

It is likely that the payment provider rejected your payment, not Skype, if the details are correct but your order is refused or declined. There are several reasons for this:

  • Your card or bank account does not have enough funds.

  • There is an expiration date on your card. Here’s how you can update your credit card information.

  • The country in which you are purchasing from, or the card you are using, is restricted.

  • You’re accessing the internet anonymously through a proxy server.

    • A proxy server or anonymous proxy is not allowed for purchases to prevent fraud. Your internet provider may be able to assist you further or try using another computer to make your purchase.

You can find out why your payment was rejected by contacting your payment provider.

Your payment may have been refused by Skype for the following reasons:

  • More than two Skype accounts have been used with the same credit or debit card.

  • We’ve reached the maximum amount you can purchase.

PayPal or other online payment methods

PayPal, Skrill, and CashU are all digital payment methods that can fail if you use them to make a payment.

You should ensure that your account balance covers the price of the item you are purchasing if you keep a balance for this purpose.

Check the details of your bank account or credit card, and ensure that sufficient funds are available to cover the purchase if your account is linked to one.

You may also be unable to make a payment if PayPal or another digital wallet isn’t available in your country. Check out our website.

Skype Credit

Skype Credit cannot cover the cost of a product if the payment fails using Skype Credit.

In your profile, or in your account, you can check your Skype Credit balance. When your balance falls below a certain amount, set up Auto-recharge to automatically top up your Credit so you won’t run out in the future.

IPhone or iPad In-app purchase

Check your Apple ID and billing information if you experience difficulty purchasing Skype via in-app purchases on your iPhone or iPad, and make sure you have enough funds in your account to cover the purchase costs.

It is also important to make sure both Skype and your Apple ID are in the same currency.

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Frequently Asked Questions

Why can’t I add credit to Skype?

Under your profile picture, select Add Skype Credit if you have previously purchased Skype Credit. The Discover Credit or Add Skype Credit option may not be available on iPhones or iPads, so you may need to clear your history and cookies and sign in again.

How do I update my Skype payment method?

You can access your Skype My Account page by signing in.

Subscribing to a Skype Number requires a change of payment method:

  • Subscription to Skype Number can be found under Manage features.

  • In the Skype Number section, click Settings.

  • Change the payment method by selecting it.

  • Update (or save) your payment method by choosing a different one.

How do I pay for my Skype subscription?

Web-based subscription purchases

  • Access your account by logging in.

  • You can choose from the following options for your profile picture:…

  • When you’re ready to purchase the subscription, click the Continue button. …

  • Then select Continue after selecting a billing period.

  • You will be prompted to enter your billing address.

  • You can choose from the following payment methods:

How can I pay for Skype without a credit card?

Skype products can be paid for with a paysafecard rather than a credit or debit card. There are thousands of retailers that accept Paysafecard…

Do you need to pay for Skype?

You can call any Skype user in the world for free. The Skype application is available for use on computers, mobile phones, and tablets*. Both of you will be able to make a free Skype call if you are both using Skype. Premium features, such as voicemail, SMS texts, and calls to landlines, cell phones, and outside Skype, require payment.

How does Skype credit work?

Skype Credit * can be purchased on a pay-as-you-go basis. You can then call whoever you want at low rates if you purchase some Skype Credit. For those who have a few calls to make and only plan on paying for what they use, Skype Credit is a good option. Skype Numbers are phone numbers you pay for on a monthly basis.

How long does Skype credit take to process?

After making a purchase, Skype Credit usually appears in your balance within seconds or minutes, but sometimes it can take longer. Make sure your order has been delivered by ensuring that it has been delivered. Select Show purchase history after logging in to your account.

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All images and contents credit goes to supportskype.com

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