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Canceling your Zoom Events ticket and refund policies

ByCorporate Guider Zoom, Home

It is possible to cancel your tickets for free events anytime before the start of the event if you wish to do so.

If you are cancelling your ticket at least one hour in advance of the start time of a paid event, you will be entitled to a full refund if you cancel your ticket before the start time of the event. When you cancel your registration outside of the cancellation period, it is up to the host of the event to decide whether or not the refund request will be approved.

This article covers:

  • How to cancel registration immediately after ticket purchase

  • How to cancel your ticket

  • How to request a refund after the cancellation cutoff time

  • How ticket purchases are refunded

  • Partial refund policy

Prerequisites for canceling a Zoom Events ticket

  • Zoom desktop client:

    • Windows: 5.8.6 or higher

    • macOS: 5.8.6 or higher

  • Zoom mobile client

    • iOS: 5.8.6 or higher

    • Android: 5.8.6 or higher

  • Basic user

Note: In order to ensure that attendees are able to benefit from the latest Zoom Events and Webinar features, we highly recommend the attendees update their Zoom desktop client or mobile application to the latest version.

How to cancel your ticket immediately after purchasing a ticket

Note: If the host accepts cancellations for the event, then the option to cancel a ticket will appear on the purchase page.

Immediately after purchasing a ticket, you may cancel your registration by following these steps:

  1. Click View Tickets when you reach the confirmation page of your payment.

  2. You can cancel your order by clicking the Cancel Order button on the left side of the page.

  3. You can confirm your cancellation by clicking Yes, Cancel Order.

  4. Please click on the OK button.

How to cancel your ticket

Note: If the host of the event accepts cancellations for the event, you will be able to cancel a ticket. It is the host’s decision to accept or deny a cancellation request if he/she does not have a ticket cancellation policy in place for the event or if a ticket cancellation occurs outside the time allowed for cancellations and the host has not implemented such a policy. A cancellation request does not have to be approved by the host in order for the event to go ahead. In the case of single/series events, the host has the right to cancel the order.

In the unlikely event the host decides to cancel the paid events, which already have ticket sales, the attendee will receive a full refund of the ticket price.

It is possible for the host of an event series to cancel some of the occurrences if there are a few of them that have ticket sales. Zoom Events provides the option of partial refunds for single-sessions and event series as part of its refund functionality. A partial refund request from attendees can now be accepted by event organizers. A partial refund will be issued if some occurrences of a series of events are canceled and some of those occurrences are included in the event series. Ticket cancellations and refunds are possible at the order level.

There is also the possibility that attendees will receive a full refund if the host approves their cancellation request, which can happen within 1 hour of the start of the event up to 14 days after the event ends. It is at the discretion of the host to issue refunds outside of the cancellation policy. The Zoom Events Terms of Use specifically state that after 14 days of the event having ended, refunds will not be granted for the event, as refunds are not allowed once 14 days have passed since the event ended.

Note: Depending on the rate at which the exchange rate was at the time that you made the purchase, and the amount you wished to receive back from the refund, your refund may be more or less than what you originally paid for the ticket if you paid in a foreign currency.

Cancel your registration

  1. Zoom Events can be accessed by signing in.

  2. You will find the Tickets button in the top-right corner of the screen.

  3. If you wish to cancel a ticket for a particular event, you can select View Order next to that event in the list of your registered events.

  4. If you wish to cancel your order, please follow these steps:

    • The Cancel Order button is located on the left side of the screen. Click this button if you want to cancel the entire registration.

    • On the order details page, you have the option to cancel an entire series ticket by clicking on Cancel Ticket. You will then be able to select Entire Series from the drop-down menu.

    • On the order details page, you can click Cancel Ticket if you wish to cancel specific occurrences from an entire series ticket (at the ticket level).

      1. The number of occurrences should be selected.
        There will be a pop-up window that appears when you click on the Ticket for Occurrence(s) in an Event Series option.

      2. Under the Select Occurrence(s) section of the pop-up window, be sure to enter the dates of the occurrences of the event that you wish to cancel.

    • It is possible to cancel separate tickets for occurrences of events (drop-in tickets) by finding their specific ticket on the order details page, and then clicking on Cancel Ticket next to the ticket that you wish to cancel.

      Note: This will only affect the specific event occurrence ticket you selected; the rest of the order will continue to operate as usual.

  5. If you receive a verification dialog box, click the Yes, Cancel Ticket button to confirm you wish to cancel the ticket.

During the cancellation policy period, attendees are allowed to request a refund from the host if they wish to cancel their registration. The host has the sole discretion to decide whether to refund tickets outside the cancellation policy. It is no longer possible to request or initiate refunds for an event after 14 days have passed since the event ended.

Note: You are still able to cancel your order(s) if some tickets are voided by the host after you place your order(s).

How to request a refund after the cancellation cutoff time

Single-session and Conference events

  1. Join Zoom Events by logging in to your account.

  2. You will find the Tickets button in the top-right corner of the screen.

  3. If you wish to request a refund for a registered event, you will need to click on the View Order button next to that event in your list of registered events.

  4. If you wish to request a refund, you can do so on the order details page.
    It will appear a pop-up window asking you to request a refund for ______ ticket.

  5. Enter your Reason for Refund Request in the pop-up window that appears.

  6. Please click the Send Request button to send your request.

Event series

  1. Zoom Events can be accessed by signing in.

  2. You will find the Tickets button in the top-right corner of the screen.

  3. If you wish to request a refund for a registered event, you will need to click on the View Order button next to that event in your list of registered events.

  4. If you wish to request a refund, click the Request Refund button on the order details page.

  5. It is up to you whether you would like a refund for the Entire Series or for the number of occurrences.
    There will be a pop-up window stating that you can request a refund for your entire series ticket.

  6. Enter the reason for your refund request in the pop-up window that appears.

    Note: If you selected the option to cancel and get a refund on # Occurrences, click the dropdown menu on the right side of the page and select the dates of the event occurrences that you want to cancel. 

  7. Please click the Send Request button to send your request.

The status of your ticket will change as soon as the refund process has been completed once you submit a refund request.

How ticket purchases are refunded

The refund request will be approved once you (the purchaser) have submitted a refund request, and the ticket will be voided once the refund request has been approved.

In the event that you paid for your event with a credit or debit card issued in the same currency that you opened/registered for the card and requested a refund for the same amount, regardless of the currency in which the host charges for tickets, you will receive a refund for the same amount regardless of whether your request is accepted or not.

The following example illustrates what would happen if you owned a USD-issued credit card and purchased a $10.00 USD ticket. When a refund request is approved, you will always receive a refund of the exact amount you spent on the product, which in this case would be $10.00 USD, if you had requested a refund.

Note: Depending on the rate at which the exchange rate was at the time that you made the purchase, and the amount you wished to receive back from the refund, your refund may be more or less than what you originally paid for the ticket if you paid in a foreign currency when you made the purchase.

Partial refund policy

Note: At the present time, partial refunds will only be available for single events/event series, and not for series of events.

There are several refund policies that can be implemented, including a full refund policy as well as a partial refund policy, which can also be implemented in order to offer a refund option for a variety of scenarios. Depending on the event and ticket type, the host can configure the partial refund policy for that event and ticket type. A host has the right to cancel some occurrences of a whole series of events if there has been a high demand for tickets. Based on the cases that have been presented to the host, a 50% refund may be initiated.

It is possible to cancel some of the tickets of a single event order, instead of the entire order. A single event can also be cancelled at any time for some occurrences of the entire series for a single event to be cancelled.

Whenever the organizer cancels one or more events in an event series, the cost of the refunded tickets will be automatically credited to the user’s account as soon as the cancellation is made by the host.

All content and images credit goes to https://support.zoom.us

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