Changing the email associated with your account in zoom app

Your Zoom account email address can be easily changed from your user profile by changing the email address associated with the account. Once you’ve logged in, you will be able to see which sign-in methods are in use under the Sign In section of the Profile page when you’re signed in. In addition to having more than one sign-in method available for an account, it is also possible for an admin to disable some of those sign-in methods for the entire account if they desire. When you sign in to Zoom, you have the option to choose from a number of different sign-in methods. These are:

• Work Email: Zoom’s email and password login is the standard method of logging in.

• Single Sign-On (SSO): You will need your company credentials to sign in.

• Apple: Use your Apple account to sign in with authentication.

• Google: Make sure you are signed in to a Google account that you have access to.

• Facebook: Your Facebook account will be used as an authentication method to sign in.

Notes:

• Your Zoom profile allows you to change your email address if it uses the same email address as your work email, Apple, Google, or Facebook account.

• You will need to change your email address as soon as you have registered your Zoom account with your Identity Provider (IDP). Once you have made the switch to your new email address, you can contact Zoom Support for assistance with updating your Zoom account with the new email address.

• See our article regarding changing the account owner if you need to change the owner of your account to another Zoom user.

• See our article regarding adding an additional login method to a Facebook, Apple, or Google account, if you would like to add a login using an email address and password.

Prerequisites for changing the sign-in email on your account

• There is no charge for a credit card, a Pro plan, an API plan, a Business plan, or an Enterprise plan.

• It must be a new email address in Zoom, not one that exists already

How to change the sign-in email

Your old and new email addresses will receive confirmation emails as soon as you change the email address you use to sign in to your Zoom account. You will need to read the emails to ensure that your change was successful. For your Zoom account to continue to work with your original email address, you must confirm your email address change in both emails. If you do not do this, Zoom will continue to use your old email address.

Zoom Support can take care of initiating the email change on your behalf if you are not able to access your original email address to verify the change.

1. Zoom’s web portal can be accessed by signing in.

2. Click on Profile from the navigation menu at the top of the page.

3. You can edit your sign-in email by clicking the Edit button next to it under Sign In.

4. I would like to change my email address to a new one.
   Note: It is necessary that the email address associated with the Google, Apple, or Facebook account associated with the profile matches the email address associated with the account associated with Google, Apple, or Facebook. There is a possibility that those sign-in methods will no longer be viable if your Facebook, Apple, or Google account email address doesn’t match what Zoom provides. If your email address doesn’t match what Zoom provides, then you will be unable to sign in via those methods.

5. In order to sign in to your account using your work email address, you must enter your password.

6. Click on the Save Changes button to save your changes.
   Your original email address will be contacted with a confirmation email asking you to confirm the revision or deny it. The password reset process will be prompted as a safety precaution if you decide to deny the change.
   Note: The confirmation email should have arrived in your inbox by now, however if you did not, check your spam folder to make sure no-reply@zoom.us is allowed access there.

7. The confirmation email that has been sent to your old address will prompt you to click on the button to confirm the change.
   You will be prompted to send a verification email to your new email address to verify that the change has been made once you confirm the change on the Zoom web portal.

8. Click on the Send Now button in the Zoom web portal to send the file.

9. Please click the Confirm Change button on the confirmation email that you received upon changing your email address.
   After you have confirmed the change with your new email, Zoom will open its web portal and, as a security precaution, you will be asked to create a different password.