Overview

If you use Google Chrome, Mozilla Firefox, or Apple Safari to join or host a meeting, a dialog box will appear to launch Zoom.

You can always open links with Zoom in Firefox and Google Chrome, but not in Safari.

Google Chrome

• Chrome should open.
• Visit join.zoom.us.
• Enter the meeting ID provided by the host/organizer.

• Join the meeting.
• Open Zoom Meetings (PC) or Open Zoom.us (Mac). Each time you launch Zoom through a web browser, you need to click this button.

 

Mozilla Firefox

• Firefox should open.
• Visit join.zoom.us.
• Type in the meeting ID provided by the host/organizer.

• Then click Join.
  • If this is your first time joining from Firefox, you might be asked to open Zoom or the Zoom installer package.
  • Check Remember my choice for zoommtg links to skip this step in the future.
  • Select Open Link.

Safari

• Safari should open.
• Visit join.zoom.us.
• Sign in with the meeting ID provided by your host/organizer.

• Then click Join.
• Click Allow when you are asked to open zoom.us.

Issues with the Zoom Launcher plug-in

There may be times when the plugins are not enabled, disabled, or incorrectly installed, or correctly installed but not run. Several things can be done to fix it: Make sure the Zoom launcher plugin is enabled (if it’s disabled, re-enable it)

Safari

Most plug-ins are no longer supported by Safari. Zoom must be launched every time.

Internet Explorer

1. Internet Explorer does not have a Zoom plugin.
2. You will be prompted to run zoom_launcher.exe.

Following are steps you can take if it was enabled but continues to download every time:

• In the task manager, kill all Firefox/Chrome (shadow) instances
• Instances, then restart Firefox/Chrome and delete the zoom launcher plugin
• By clicking on host a meeting from the browser (zoom.us), the plugin should be reloaded