Support for the Webex Meetings mobile app

Allow the app to access your iOS calendar

Before allowing the mobile software access to your iOS calendar, it is highly recommended that you first grant Microsoft Outlook permission to do so. To make adjustments to your configuration, select Settings > Meeting List, and after that, turn on the Office 365 Calendar.

Cached credentials

Your credentials are stored in a database so that joining meetings can be done more quickly. The amount of time that the following credentials are cached is controlled by settings, which vary based on the sort of site you have:

• For Single Sign-On (SSO) sites, you’re signed out after a set time after signing in.

• In the case of websites that do not use single sign-on, you will be automatically signed out after a predetermined amount of time following your initial login, unless you connect to or schedule a meeting before the end of this period.

Contact Webex Technical Support

Use a desktop computer to access the website you’re trying to attend a meeting on so you can get in touch with the company’s technical support team. Go to Support in the left navigation pane, and then select the link that’s under the heading “Contact Support.”

Cross-launch a meeting from Slack and Microsoft Skype for Business

Enable in-app searching in Slack and Microsoft Skype for Business so that you can cross-launch into the app from either of those applications.

Difficulty locating a proximity device

Get in touch with your organization’s IT administrator to check that all of your video devices are compatible with Webex proximity and that it is turned on for all of the video devices.

Face ID

iOS users who are logged into SSO sites or sites managed by Control Hub are able to sign back into their sites by using the Face ID function on their iPhones. This is the same behavior as before for websites whose administration was handled by Webex site Administration.

Forced reinstallation of the mobile app

When you attend a meeting and are prompted to Open in Webex, tap Open to join. Beginning with iOS 10.3.1, application security is handled differently.

Incorrect notification times and missing notifications

The notification for a canceled meeting will remain until the app is accessed once more after it has been canceled.

If you’ve moved to a different time zone but haven’t launched the app yet, the notification will display the time from before the move. When traveling to a new time zone, it is highly recommended that you open your app by hand in order to physically refresh your notification list.

Every time the app is opened, the list of upcoming meetings is updated to reflect changes made up to seven days in preparation.

Limitations of joining a meeting from your car

The incorporation of the Ford Applink service is not available for the following mobile devices:

• Moto G5

  • XT1671

  • XT1672

  • XT1676

  • XT1677

• Moto G5 Plus

  • XT1680

  • XT1681

  • XT1683

  • XT1684

  • XT1685

  • XT1686

  • XT1687

Meeting list synchronization

We strongly suggest that the calendar on your mobile device be set up to synchronize with the mail server used by your company. This will allow you to view all of your forthcoming appointments in the “My Meetings” section of the app. For further instructions, please get in touch with the IT administrator of your business.

Meetings aren’t appearing in the meeting list

If your appointments aren’t showing up on your meeting list, you can try the following solutions:

• Make sure that the “calendar scraping” feature on your device is turned on and that the calendar on your device is set up to receive appointments from both Microsoft Outlook and Google Calendar.
• Make it possible for the source of your meeting list in Microsoft Office 365 to sync immediately with your meeting list.

The application will combine any appointments that are already scheduled twice in your calendar. If you want to be able to see all of your meetings in the meeting list, you’ll need to disable this function first.

Prevent the “open this meeting in Webex” dialog

When a user taps to attend a meeting, they have the option of receiving confirmation dialog displays. This indicates that in order to attend a meeting, they will need to tap another dialog. Users can avoid this by tapping and holding the join link in their meeting notification, and then selecting Open in Webex from the menu that appears. This selection will be saved into your device’s memory, and the confirmation window will no longer appear.

Prompt to install the Webex add-on while joining a meeting on an iPad

For more info on this issue, see I’m prompted to install the Webex add-on while joining a meeting on my iPad.

Retrieve your username and password

You can attempt using the following options if you can’t remember your username:

• Your complete email address
• If your company makes use of Single Sign-On, the registration information for your network.
• The portion of your email address that comes before the domain (for instance, “name” before “example.com”).

Unfortunately, the Webex Technical Support team is unable to reset your passcode. If, after attempting the steps outlined above, you are still unable to log in, you should contact the administrator of the website.

Simultaneous audio and data

In most cases, telecommunications networks can simultaneously deliver speech and data services to customers. Check to see if your device supports voice over LTE (VoLTE) if you are unable to use both audio and data at the same time during a meeting. You can also connect the audio for your meeting through the use of VoIP if it is accessible.

Switch audio to your connected device on iOS

You will only see output-only devices mentioned if you haven’t connected your audio yet, such as Bluetooth or Airplay devices that don’t have microphones. In these circumstances, music will continue to play through the speaker of the iOS device, rather than through the output-only device that has been selected. This feature is not available in earlier versions of iOS than iOS 11.

Touch ID

On iOS and Android devices that are supported, Touch ID will only function for websites that do not require SSO. Only non-SSO websites can be accessed with Touch ID on iOS 9.0 and later devices, as well as compatible Android devices. In order to use Touch ID on your iPhone or iPad, you will need to:
enable it to work with the Webex Meetings mobile app.

Turn off join meeting notifications on iOS

To disable notifications, open the settings menu on your smartphone and scroll down until you find the mobile app. Tap the Notifications tab under Allow Webex to Access, and then turn off the Allow Notifications setting.

Unsupported device message

Should you observe,If you see the message “Your device is not supported with the Webex Meetings application dialog,” this indicates that we have identified serious problems with your device. When using the mobile app, we do not encourage using this particular device. Problems of critical importance include the instability of applications, the absence of system patches, or a shortage of essential components.

Unsupported devices

The Windows Phone and Blackberry 10 mobile operating systems are no longer supported by the Meetings mobile software.