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Enabling 3rd Party Audio in zoom App

ByCorporate Guider Home, Zoom

Overview

When you enable third-party audio, participants will be able to join your meeting using a third-party phone number instead of VoIP or PSTN through Zoom. Third-party audio conferencing does have limitations.

  • To access the scheduling option, users must sign out and sign back in to their desktop or mobile application once the option has been enabled or disabled.
  • For meetings that are selected, 3rd party audio is used exclusively.
  • Recordings do not include audio.
  • It is not possible to detect active speakers. Pinning a speaker, spotlighting it, or switching to gallery mode will help.

Enabling 3rd Party Audio

Account

The following steps must be taken to enable 3rd Party Audio for all users:

  1. Log in to the Zoom web portal.
  2. Select Account Management from the navigation panel.
  3. Select Audio Conferencing.
  4. Make sure 3rd Party Audio is enabled.
  5. If it is not enabled, toggle it on. If a verification dialog appears, click Enable to confirm the change.
  6. If a pencil icon appears, click it.
  7. Enter your conference phone number in the field Enter your own audio conference information. Click Save.
  8. You can make this setting mandatory for all users in your account by clicking the lock icon , and then clicking Lock to confirm the setting.

Group

Note:

New Zoom accounts created after August 21, 2021; or accounts with the New Admin Experience enabled will see the Group Management page renamed to Groups.

A group of users can enable 3rd Party Audio by following these steps:

  1. Log in to the Zoom web portal.
  2. Select User Management and then Group Management from the navigation panel.
  3. Select the relevant group from the list.
  4. Select the Audio Conferencing tab.
  5. Ensure that 3rd Party Audio is enabled.
  6. To enable it, click the toggle. Verify that the change has been made by clicking Enable.
    If the option is grayed out, it has been locked at the account level and needs to be changed there.
  7. Click on the pencil icon.
  8. Enter your conference phone number in the Enter your own audio conference information field, then click Save.
  9. Click the lock icon , and then click Lock to confirm your selection. If you want this setting to be mandatory for all group members, click the lock icon.

User

You can enable 3rd Party Audio for your own use by following these steps:

  1. Log in to the Zoom website.
  2. Select Settings from the navigation panel.
  3. Select Audio Conferencing.
  4. Make sure 3rd Party Audio is enabled.
  5. Click the toggle to enable it if it is not enabled. To confirm the change, click Enable if the verification dialog appears.
    The option will be grayed out if it has been locked by the group or account. Zoom administrators must be contacted.
  1. Click on the pencil icon.
  2. Enter your conference phone number in the Enter your own audio conference information field, then click Save.

Scheduling a meeting with 3rd-party audio conference

  1. Meetings should be scheduled.
  2. Select 3rd Party Audio from the Audio section.
    You will provide the attendees with your 3rd party conference phone number in your meeting invitation.

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