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Enabling Toll Call in zoom App

ByCorporate Guider Home, Zoom

Overview

Zoom clients offer toll numbers for participants to dial into meetings with. If Toll Call is enabled, participants can also dial into meetings with email invitations. Participants will not be able to dial-in to meetings via telephone if this setting is disabled, even if Audio type meeting is selected as Telephone.

In order for participants to be able to dial-in with a toll-free number, the meeting host must be licensed.

Prerequisites

  • Pro, Business, Enterprise account
  • Licensed user

Enabling Toll Call

Account

All users in the account should be able to use Toll Call:

  1. Log in as an administrator with permission to edit your account settings on the Zoom web portal.
  2. Choose Account Management and then Account Settings in the navigation panel.
  3. Choose the Audio Conferencing tab from the drop-down menu.
  4. Make sure that the Toll Call option is selected.
  5. You will need to enable the setting if it is disabled. After the change has been verified, you will see a confirmation dialog.
  6. In this dialog, you will see the pencil icon.
  7. Select the desired toll numbers for the country or region that you wish to pay tolls in the Select Toll Numbers pop-up window.
  8. When done, click Save.
  9. You may also choose to make this setting mandatory for all users in your account by clicking on the lock icon, then clicking Lock to confirm the setting.

Group

Note:

The Group Management page has been renamed to Groups on your Zoom account if you registered for a new account after August 21, 2021 or if you enabled the New Admin Experience in your account.

A group of users can be set up to be able to use Toll Call, by following the steps below:

  1. As long as you are an admin with the ability to edit groups on the Zoom web portal, you should sign in.
  2. Go to User Management, then select Group Management from the navigation panel.
  3. You must click on the appropriate group name from the list in order to access the Audio Conferencing section.
  4. Make sure to enable the Toll Call feature of your system.
  5. The feature needs to be enabled if it is not already enabled. To verify that the changes were made, a verification dialog will appear.
    Note:
  6. In the case where the option is grayed out, this means that it has been locked at the account level and is only possible at this level.
  7. Select the pencil icon.
  8. Choose the desired toll numbers for countries or regions in the Select Toll Numbers pop-up window.
  9. Save the changes.
  10. (Optional) Click the lock icon and then click Lock to confirm the setting if you wish to make this setting mandatory for all users in the group.

User

Note:

Only IT admins can make changes to this setting although you can view it at the user level.

  1. Zoom’s web portal can be accessed by logging in.
  2. Navigate to the Settings section.
  3. You should find the Audio Conference option in the Audio Conferencing section.
  4. Make sure Toll Call is turned on.
    Notes:
  5. Ensure that your account administrator is notified if Toll Call is disabled.
  6. You can view a list of all the numbers included in the meeting email invitation and Zoom client by clicking the See all numbers link.
    Note:
  7. Your account administrator can help you if a country isn’t listed.

Using Toll Call

  1. Use your Personal Meeting ID to schedule a meeting.
  2. During the editing of the meeting, in the Audio section, click Edit next to Mode of dialing from in the Audio section.
  3. To ensure that meeting invitations contain the names of countries that participants are able to dial from, please check the desired countries. If your meeting settings include a Global Dial-In Countries button, it includes these countries by default.
    Note:
  4. If you frequently invite attendees from countries where you have toll numbers, follow these instructions.

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