Troubleshooting issues with Skype instant messaging
Is there a problem with sending or receiving messages in your Skype chat? Are you having trouble sending or receiving messages? Here are some tips that might be helpful to you.
- Check the Skype Status page.
If there are any reported issues, you will be notified by the site. - Update to the latest version of Skype.
For the best performance, we recommend keeping Skype updated at all times, as we’re always making improvements. - Make sure you are signed into Skype and it’s running on your device.
In the case of unsigning or the app not being running, it may not be possible for you to receive notifications for incoming messages. - You might have an issue with your internet connection.
In the event that you do not have an internet connection, a banner will appear in Skype stating that the connection does not exist, and you will have to click on the banner to continue. You will be faced with a banner stating that you need to complete the setup of your Wi-Fi when you connect to a new public Wi-Fi network for the first time, which you will have to accept in order to proceed. It is important to note that once you select Connect, you will be taken to your browser so that you can finish the process there. - Check your presence status on mobile or desktop.
There is no way for you to receive notifications of new messages if you set your status to Do not disturb. - Check your notification settings for mobile or desktop.
There may or may not be any notification alerts sent to you regarding your incoming messages based on the notification settings you have set up. If you do not receive notifications on your mobile device or desktop device, then you might want to check out the following article to find out what is causing this. - Quit and restart the Skype app to refresh the connection.
I suggest if you are unsure of how to close an app on your device or how to quit an app on your device, that you consult the manufacturer’s website for instructions.
Frequently Asked Questions
Why can’t I send a message to someone on Skype?
The reason for why Skype is not sending or receiving instant messages can be attributed to a number of factors. You may be running an outdated version of the app, or your connection may be unstable. The problem may be caused by the settings you are using at the moment.
How do I enable my messages on Skype?
When you click on the drop-down menu above the Type a message box on the desktop, you will find that you will be able to connect with them via Skype, and then select the Skype Chat option. After clicking on the Skype Chat option, you can either type in their phone number or choose a Skype phone number if their Skype profile includes their phone number. You can add them to the chat by selecting the one you wish to chat with, tapping Add to chat and allowing them to be added to the chat, or you can add them to the chat by tapping the icon. SMS.
How do I get instant messenger on Skype?
How do I send an instant message through Skype if I want to know what the steps are to follow? Using the menu bar, click the Chats tab and then choose the person or group you wish to instant message from the list of people or groups that appear. As soon as you are finished typing your message, click the Send button in the chat window and it will be sent to the person you are writing it to.
How do I refresh my Skype chat?
By resetting your Skype account’s settings or logging out and logging back in, you should be able to refresh the Skype application by redoing the settings of your Skype account.
Why is my Skype not showing messages?
Ensure that Skype is running on your device and that you are signed into the service. There may be times where you do not receive messages if the app is not running or if you do not have a logged in account. In such cases, the incoming message notifications will not be sent. The problem might be in the connection between your computer and the internet.
How do you know if a message has been delivered on Skype?
To the left of the message box, after you have sent a text message, you will see an indicator that shows the delivery status in gray. If the recipient’s phone shows the message is “delivered”, it means that the message has been delivered to their phone and they have received it.
All images and contents credit goes to support.skype.com