Webex App | Supported calling options

There are several different calling options available in Webex App based on your organization’s requirements or that are most suitable for your individual needs. As a consequence, when you make a call from within the app, the way your call is received depends on the settings within your account.

In the Webex App, you are able to make calls from a number of different locations. The icon of a phone call or video call will appear at the top of any direct message, contact card, or search bar when you are sending a direct message, looking at a contact card, or entering a name, email address, or video address.

Your administrator may only allow you to make audio calls if you do not see the option to make a video call on the application.

Calls on Webex App

In order to make a call over Webex App, users have to have an account with a Webex App account (on desktop, mobile, or web) as well as a Webex App account to do so. Whatever the organization they are part of, or what type of calling service they are set up with, it does not matter if they are in the same organization.

In order to call or answer calls from someone with a Webex App account, you do not need to know their phone number; all you need to do is be connected to them in the app. During the call, you have the option to add guests to the call, share your whiteboard, and share your screen with other participants.

It may be necessary to let the vendor know about the last-minute logo change immediately after you have reviewed the final marketing plan that has been shared in a direct message with them, as an example.

Additionally, if you want to call a non-Webex App user who does not have a SIP address, you can manually enter the address in the search bar (for example, username@example.webex.com) in order to make a call.

Call phone numbers within your organization

You might be able to reach someone in your organization (a work or cell phone number) if your administrator sets up your account so that you can also answer their calls. Let your manager know about the success of your marketing plan right over Webex App by clicking their phone number and setting up a face-to-face meeting.

With this configuration, your organization can make use of a variety of calling features including desktop and mobile calls, depending on the call option that your organization chooses. To find out what calling service you have, go to Find out which calling service you have and you will be able to get all the information you need.

Call anyone with a phone number

Your organization can also make calls to anyone with a phone number or answer calls that are coming into your work number if you have a Unified CM or Webex Calling system in place. In order to make these types of calls, you will only need to dial a regular telephone number, just as if you were dialing from any other phone. Your Webex App allows you to conveniently book a table in a restaurant for the celebration lunch of your team right from the moment you need to make the reservation. Enter the phone number in the Calls section and you will be able to make the call.

If you don’t have Unified Communications Manager, WebEx Calling, or if the service provider is hosting your call, then you won’t see a dial pad on the screen.

Table 1. Feature Comparison

Feature	Calling service
	Call on Webex		Unified CM		Webex Calling		Calling hosted by a Service Provider
	(Free and Paid)
	Desktop	Mobile	Desktop	Mobile	Desktop	Mobile	Desktop	Mobile
Advanced call settings					✓	✓	✓	✓
Agent greeting			✓
Automatic Answer (Unified CM) and (Webex Calling and Calling hosted by a Service Provider)			✓		✓		✓
Answer calls	✓	✓	✓	✓	✓	✓	✓	✓
Answer call waiting			✓	✓	✓	✓	✓	✓
Boss-admin (executive assistant)					✓		✓
Call anyone with a phone number			✓	✓	✓	✓	✓	✓
Call anyone with a Webex App account	✓	✓	✓	✓	✓	✓	✓	✓
Call pickup			✓	✓	✓		✓
Call pull					✓	✓	✓	✓
Call queues					✓	✓	✓	✓
Conference calls			✓	✓	✓	✓	✓	✓
Contacts	✓	✓	✓	✓	✓	✓	✓	✓
Emergency services location update			✓	✓ (tablets only)	✓	✓ (tablets only)	✓	✓ (tablets only)
Far end camera control			✓	✓
Feature access codes (FAC)					✓	✓	✓	✓
Forward your calls			✓	✓	✓	✓	✓	✓
Get work calls at any number (SNR)			✓	✓	✓	✓	✓	✓
Group call park and retrieve			✓	✓	✓	✓	✓	✓
Headset support	✓	✓	✓	✓	✓	✓	✓	✓
Health checker			✓
Hold			✓	✓	✓	✓	✓	✓
Hunt groups (sign in and sign out)			✓	✓
Make a call using an alternate device (extend and connect)			✓
Make calls from different lines (multiline)			✓
Make calls with your desk phone			✓		✓		✓
Make work calls using an alternate phone connection (Unified CM)				✓
Make work calls using call back						✓		✓
Merge			✓	✓	✓	✓	✓	✓
Record your calls			✓	✓	✓	✓	✓	✓
Remote desktop control	✓				✓		✓
Share your screen	✓	✓	✓		✓		✓
Silent monitoring			✓	✓
Transfer (consultative)			✓	✓	✓	✓	✓	✓
Transfer (semi-consultative)			✓	✓	✓	✓	✓	✓
Turn off your Video for all incoming calls	✓	✓	✓	✓	✓	✓	✓	✓
View synchronized call history					✓	✓	✓	✓
Virtual and blurred background	✓	✓	✓	✓	✓	✓	✓	✓
Voicemail			✓	✓	✓	✓	✓	✓

 

Your call settings

From the Webex App, you have the option of accessing your call settings. According to your setup, depending on how Additional Call Settings are set up, you will have the following options available to you:

• Advanced Call Settings—If you click on this link, you are taken to some more call settings, including voicemail, blocking caller ID, extending Do Not Disturb to all of your devices, and a home page that explains how to change these settings.

• Access User Portal—In the event that you have Webex Calling configured or your service provider has enabled this option for you, then you will be able to see this option. As you can see, you have a few additional settings available to you here that you may not have access to under Advanced Call Settings

• Link. In order to reset the voicemail PIN, schedule certain features (for example, call forwarding, call rejection, and so on), and to work with the Executive Assistant, you have to follow the steps given below.

Frequently Asked Questions

What phones are supported for Webex Calling?

Webex Calling is supported by the following Cisco IP Phones:

• Cisco IP Phone 6800 Series Multiplatform Phones (Audio phones—6821, 6841, 6851, 6861, 6861 Wi-Fi, 6871, 6871 with color display)

• Cisco IP Phone 7800 Series Multiplatform Phones (Audio phones—7811, 7821, 7841, 7861). …

• There are multiple platforms of Cisco IP Phones available in the 8800 Series

Does Webex have a call-in option?

The call-in number and the meeting number or access code are required in order to call into the meeting. As part of the meeting invitation, you will find the meeting number or access code, as well as the call-in number. Make sure you find out the phone numbers of both people who invited you to the meeting, if you did not receive an invitation.

How do I call using Webex app?

In simple terms, you just need to click and enter the name, email address, or video address (such as the address for the room device) of a person you need to call. Go to the activity menu in your space with someone else, and then tap on the Call option from the activity menu. When you have found someone’s number, tap on the number, select Call on Webex, and then tap on or .

How do I change my Webex call settings?

Please login to the Control Hub at https://admin.webex.com, and go to Services > Calling > Client Settings > Call Settings to make changes to your Call Settings. It’s possible to drag the calling options between the Available Call Options and Hidden Call Options in App Call Options Priority, so that users can choose to see or hide the options for their current call.

Where are call settings in Webex?

There are even more features that you can enable right from the Webex App, including the ability to manage your devices and manage features such as call forwarding and voicemail right from the app. Then go to the Settings > Calling tab after clicking your profile picture on your profile.

What is the difference between Webex calling and Webex meeting?

Cisco Webex Calling is quite different from Cisco Webex Meetings, which are specially designed web conferencing platforms, as it integrates voice calling, video conferencing, team collaboration, and messaging all into one user interface, whereas Cisco Webex Meetings is exclusively a web conferencing platform.

Is Webex calling free?

Videoconferencing is a free service that allows you to meet online.

Get a free Webex plan by signing up for a free Webex account. In addition to the above features, you’ll also enjoy HD video, screen sharing, messaging, interactive whiteboarding, a personal room, and many others.

All images and contents credit goes to help.webex.com